About the role
Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Your Impact on our Mission Zocdoc’s most important asset is our people. As our Senior Manager, Payor Partnerships you’ll play a meaningful role in expanding access to care by building and scaling strategic partnerships with health plans. In this role, you’ll help enable payors to give their members the ability to digitally search for and book appointments seamlessly, reducing friction in the healthcare journey and improving access to timely, quality care. By driving complex, high-value partnerships to close, you’ll directly influence how Zocdoc grows its Care Access Network, strengthens relationships across the healthcare landscape, and delivers better experiences and outcomes for patients. You’ll enjoy this role if you are… Personally motivated by driving complex deals forward and seeing tangible business impact from your work Autonomous, urgent, and creative. You genuinely love owning deals end-to-end and finding innovative ways to get them across the finish line Highly strategic and relationship-driven, with a natural ability to influence stakeholders at all levels of an organization Passionate about navigating ambiguity and solving complex problems in dynamic, fast-paced environments A strong communicator who thrives in high-stakes conversations and negotiations The kind of person who takes full ownership of outcomes and consistently pushes opportunities forward with urgency and persistence Serious about your work, but not about yourself. Let’s face it - the way things are going, you kind of need a sense of humor Your day to day is… Full ownership of a portfolio of active payor opportunities, driving deals from mid-stage through close Authentically building and nurturing multi-threaded relationships across health plan stakeholders to strengthen deal positioning Leading high-value, complex negotiations and structuring creative agreements, including non-standard and risk-based deals Proactively identifying, re-engaging, and converting stalled or deprioritized opportunities into active pipeline Collaborating cross-functionally with Business Development leadership, c-suite executives, Finance, Product, Legal to move deals forward efficiently Maintaining a high-frequency cadence of stakeholder engagement to ensure consistent deal momentum and progression You’ll be successful in this role if you have… An unrelenting desire to build more equitable, inclusive and diverse workplaces. You view this role as an opportunity to create positive change Meaningful (7+ years) experience in enterprise sales, business development, or partnerships, with a focus on complex, high-value deals Required The ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity Passion for healthcare innovation and expanding access through strategic partnerships A compassionate but consultative, and confident approach with external stakeholders and internal partners A fundamental understanding of navigating long sales cycles, complex organizations, and multi-stakeholder deal environments Integrated generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity The mentality of an entrepreneur/owner and a strong bias to action Superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success Humility. You believe in treating all people with dignity and respect, regardless of title or tenure
