Privacy Policy

1. Introduction

Welcome to Standout ("we," "our," or "us"). Standout is an AI-powered talent agent that helps professionals find their dream careers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services through SMS, iMessage, WhatsApp, or our web dashboard at standout.work.

By using Standout, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

If you use our npx standout command-line tool, see the dedicated npx standout Data & Privacy page for details on how that tool gathers data and what we store.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us when you:

• Create an account or register for our services
• Upload your resume, CV, or professional documents
• Communicate with our AI agent via SMS, iMessage, WhatsApp, or dashboard
• Express interest in job opportunities or companies
• Update your profile or preferences
• Contact our support team

This information may include:

• Name, email address, and phone number
• Professional history, skills, and qualifications
• Career preferences and job search criteria
• Resume/CV content and attachments
• LinkedIn profile and other professional social media links
• Conversation history with our AI agent

2.2 Automatically Collected Information

When you access our services, we may automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages viewed, time spent, features used)
• Phone number and messaging metadata for SMS/iMessage/WhatsApp communications
• Cookies and similar tracking technologies
• Hashed identifiers (email address, phone number, name, and an internal user identifier) shared with our advertising and measurement partners for attribution and audience modeling. These identifiers are SHA-256 hashed in your browser before transmission — we do not share plaintext personal data with advertising platforms.

Important: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Opt-in data and consent will not be shared with any third parties.

2.3 Information from Third Parties

We may receive information about you from:

• LinkedIn and other professional networking platforms (with your permission)
• Public sources and professional databases
• Companies and recruiters using our platform

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our AI talent agent services
• Understand your career goals, preferences, and qualifications
• Match you with relevant job opportunities from our network of companies
• Communicate with you via SMS, iMessage, WhatsApp, email, or dashboard notifications
• Share your profile and information with companies when you express interest in opportunities
• Analyze and improve our AI algorithms and matching capabilities
• Send you job alerts, opportunities, and service updates
• Respond to your inquiries and provide customer support
• Comply with legal obligations and protect our rights
• Prevent fraud and ensure platform security

4. Information Sharing with Companies

Important: We only share your information with companies and employers when you explicitly express interest in an opportunity. This means:

• We will not share your profile without your consent
• When you indicate interest (by responding positively to our AI agent or clicking "interested" on the dashboard), we share relevant information including your resume, professional background, and conversation context
• You can always review which companies have received your information in your dashboard at standout.work/me/settings
• You control your visibility and can adjust your preferences at any time

5. Third-Party Service Providers

We may share your information with trusted third-party service providers who help us operate our platform:

• Messaging Services: We use Twilio for SMS delivery, Meta for WhatsApp, and Apple for iMessage functionality
• Cloud Infrastructure: We use secure cloud providers for data storage and processing
• AI Services: We use AI/ML providers to power our talent matching algorithms
• Analytics: We use analytics services to improve our platform
• Advertising: We use the Meta (Facebook) Pixel with Advanced Matching to measure the performance of our advertising and to build look-alike audiences for new-user acquisition. When you use our services while signed in, your browser sends Meta hashed identifiers (email, phone, name, and an internal user identifier) along with event data. All identifiers are SHA-256 hashed locally in your browser before transmission so that we do not share plaintext personal data with Meta.

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

6. SMS/WhatsApp/iMessage Communications & Twilio Compliance

We comply with all applicable messaging regulations, including Twilio's A2P 10DLC requirements and TCPA regulations:

• Consent: By providing your phone number, you consent to receive SMS, iMessage, and WhatsApp messages from Standout about job opportunities, service updates, and related communications. You may receive recurring SMS messages related to job opportunities and account activity.
• Message & Data Rates: Message & data rates may apply.
• Message Frequency: 0–10 messages/month
• Opt-Out/Help: Reply STOP to unsubscribe; HELP for assistance. You can also manage your communication preferences at standout.work/me/settings
• Support: For additional support, contact us at [email protected]
• Purpose: We use messaging to deliver job matches, schedule interviews, share opportunities, and facilitate your career search
• No Marketing to Prohibited Categories: We do not send messages related to cannabis, tobacco, or other restricted categories as defined by carrier guidelines

For more information about our messaging practices, please review the Twilio A2P 10DLC Campaign Requirements.

7. Data Storage and Retention

We store your information securely using industry-standard encryption and security practices:

• Resume & Profile Data: Stored securely and accessible via your dashboard at standout.work/me
• Conversation History: All conversations with our AI agent are stored to provide context and improve matching accuracy
• Retention Period: We retain your information for as long as your account is active or as needed to provide services
• Backup & Recovery: Data is regularly backed up to prevent loss

8. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: View and download your data at any time through your dashboard at standout.work/me
• Update: Modify your profile, preferences, and resume through your account settings
• Delete: You can delete your account at any time by visiting standout.work/me/settings. When you delete your account:
  • All your personal data will be permanently deleted
  • Your conversations with our AI agent will be removed
  • Your resume and profile information will be erased
  • You will be unsubscribed from all communications
  • Some data may be retained for legal compliance purposes only
• Opt-Out: Control communication preferences and visibility settings
• Data Portability: Request a copy of your data in a machine-readable format

To exercise any of these rights, visit your account settings or contact us at [email protected].

9. Data Security

We implement appropriate technical and organizational security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and assessments
• Access controls and authentication requirements
• Secure messaging through encrypted channels
• Regular security training for our team

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected].

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (Note: We do not sell your personal information)
• Right to non-discrimination for exercising your CCPA rights

To exercise these rights, please contact us at [email protected].

13. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

Our legal basis for processing your information includes consent, contractual necessity, and legitimate interests. The Meta Pixel and Advanced Matching described in Section 5 are operated under our legitimate interest in measuring and improving our advertising. You may object to this processing at any time by emailing [email protected], and we will exclude your identifiers from forwarding to Meta going forward. To exercise any of the rights listed above, contact us at [email protected].

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending you a notification via SMS, WhatsApp, or email

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For SMS/WhatsApp support, reply "HELP" to any message or text us directly.

16. Legal Compliance

We comply with:

• Telephone Consumer Protection Act (TCPA)
• Twilio A2P 10DLC Requirements
• California Consumer Privacy Act (CCPA)
• General Data Protection Regulation (GDPR)
• CAN-SPAM Act
• Other applicable data protection and privacy laws