About the role
Ready to be a Titan? The engineering organization at ServiceTitan is looking for a leader who will drive the AI/ML strategy to support our growth now and in the future. The ideal candidate will have experience shipping production-grade ML and AI models — including large language models and reinforcement learning systems — and managing teams within a product company with the capability of bringing clear understanding of what the business goal behind the project is and anchoring
the team's work in the context of the broader organizational strategy. They will work with business stakeholders across the company and support the creation of a global AI/ML competency.
What You'll Do: Drive overall model development life-cycle from Ideation to operations, including fine-tuning, evaluation, alignment, and deployment of LLMs and other production-grade AI models Design and build enterprise-grade AI agent systems and orchestration harnesses that reliably automate complex, multi-step business workflows at scale Partner with Product organization to help identify the opportunities for AI/ML solutions, including agentic workflows, retrieval-augmented generation (RAG), and reinforcement learning-based systems Educate the organization how to leverage AI/ML to produce better customer outcomes Partner with Engineering and Product leadership to align on Roadmap and deliverables in order to deploy AI/ML models to production, with a focus on reliability, latency, cost optimization, and responsible AI practices Research and stay abreast of new technologies and industry trends in the rapidly evolving LLM and foundation model ecosystem. Incorporate new ideas that are well suited to advance the goals of ServiceTitan. Hire, manage, grow and retain a high performance team that can meet both present and future needs by identifying and leveraging AI/ML opportunities across the suite of the Product. What You'll Bring: MS/Ph.D in Statistics, Applied Mathematics, Computer Science, Engineering, or similar quantitative discipline required. 7+ years of experience in AI/ML leadership roles, with hands-on experience shipping high impact, customer facing, production-grade AI products Hands on knowledge of some of the most advanced methods in machine learning — including large language models, reinforcement learning (RL/RLHF), fine-tuning, prompt engineering, retrieval-augmented generation, and evaluation frameworks Expertise in SQL, previous experience with big data systems and modern ML infrastructure (e.g., GPU clusters, model serving platforms, vector databases) Coding experience in Python (strongly preferred), with familiarity in frameworks such as PyTorch, Hugging Face, vLLM, or similar Experience building and operating LLM-powered features in production, including guardrails, evaluation pipelines, and cost/latency management Great communication skills including communicating complex concepts to business stakeholders Demonstrated ability to adapt to new technologies and learn quickly in a landscape that changes weekly Strong written and presentation communication skills Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. Use of AI Technology: We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness