Director of Customer Operations & Enablement

<div class="content-intro"><p><strong>Be part of

the team that defends the networks the world depends on</strong></p> <p>Corelight defends the world’s most sensitive networks—from global commerce to national defense—quietly, relentlessly, and with resolve. As cyber threats grow faster and smarter, we serve as the trusted force behind network resilience, putting elite defense within reach.</p> <p>By transforming digital footprints from physical, virtual, and cloud networks into actionable insights, we empower defenders to illuminate blind spots and stay ahead of an evolving threat landscape. Built on open-source innovations and fueled by industry leading agentic AI technology, Corelight helps teams to detect advanced threats and close cases with unprecedented clarity and precision.</p></div><h2><span style="font-size: 12pt;"><strong>

About

the Role</strong></span></h2> <p><span style="font-size: 12pt;">As Director of Customer Operations & Enablement, you will lead the strategy, systems, analytics, and enablement that help Corelight's post-sales teams deliver consistent customer outcomes at scale. Working across Customer Success, Technical Account Management, Support, and Professional Services, you will build the operational infrastructure that improves visibility, execution, and scalability across the customer lifecycle.</span></p> <p><span style="font-size: 12pt;">You will bring together customer data, technology, resource planning, processes, and enablement to help post-sales leaders make better decisions and teams operate more effectively. You will partner closely with post-sales and executive leadership to translate business priorities into scalable programs that support retention, customer value, and continued growth.</span></p> <h2><span style="font-size: 12pt;"><strong>

What You'll Do</strong></span></h2> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Own post-sales data, analytics, and executive reporting across Customer Success, Technical Account Management, Support, and Professional Services, including GRR, NRR, time-to-value, customer health, and other key performance measures.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Lead the evaluation, implementation, integration, and optimization of Customer Success platforms such as Gainsight or Planhat, including integration with Salesforce, Pendo and related systems.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Build resource planning and capacity models that help post-sales leaders anticipate organizational needs and effectively support global growth.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Design and scale enablement programs, operational playbooks, and workflows that create consistent execution, strengthen team capabilities, and enable proactive risk management across the customer lifecycle.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Develop customer health scoring, voice-of-the-customer, advocacy, and related programs that turn customer data and feedback into actionable insights.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Partner with post-sales and executive leaders to identify operational gaps, improve cross-functional execution, and translate performance trends into clear recommendations for systems, resources, programs, and priorities.</span></li> </ul> <h2><span style="font-size: 12pt;"><strong>What You'll Bring</strong></span></h2> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">12 or more years of progressive experience in Customer Operations, Sales Operations, Enablement, or related functions within a high-growth SaaS environment.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">A demonstrated track record of leading operations and enablement across Customer Success, Support, Professional Services, or other post-sales organizations.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong command of customer and retention metrics, including GRR, NRR, time-to-value, customer health, and executive and board-level reporting.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Deep experience with Customer Success platforms such as Gainsight, Planhat, or similar tools, along with Salesforce and data visualization platforms.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience building resource and capacity models, operational processes, playbooks, and enablement programs for growing customer-facing organizations.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong operational judgment, with the ability to move between strategic planning and hands-on execution while building trusted relationships with senior leaders.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">A bachelor's degree in a relevant field or an equivalent combination of education and professional experience. Cybersecurity experience is not required.</span></li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><span data-sheets-root="1" data-sheets-value="{"1":2,"2":"Notice of Pay Transparency:\nThe