About the role
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to
the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
About
the Role: CrowdStrike Services is seeking a Platform Associate Resident Consultant who would be responsible for the planning, deployment, implementation, and operational support of the CrowdStrike Falcon platform and related applications. The Platform Associate Resident Consultant will have responsibility for all aspects of the deployment from the initial customer engagement, planning, installation, optimization/utility and follow-on customer support for the CrowdStrike platform & applications.
What You'll Do: Customer Partnership & Strategy Serve as the primary technical advisor for assigned strategic customer accounts Develop and maintain trusted advisor relationships with customer security teams and leadership Understand customer security operations workflows, use cases, and business objectives Mentor customer teams on Falcon best practices and threat hunting techniques Technical Implementation & Optimization Providing technical implementation, configuration, and troubleshooting assistance with the deployment of the CrowdStrike Falcon platform and associated applications Assisting customer with operationalizing all modules of the Falcon platform Troubleshoot customer issues across small to large enterprises Utilize and engineer native and 3rd party software deployment technologies Develop scripting and application solutions using Falcon APIs Customer project planning and status Work closely and collaboratively with customer information technology teams Leveraging CrowdStrike applications (Exposure Management, for example) provide support to customers in vulnerability and asset management Assist customers with the integration of CrowdStrike into existing tools Support both Incident Response and Compromise Assessment teams with deployment of Falcon and Falcon Forensics Collectors Work closely and collaboratively with Professional Services team to develop customer facing collateral Ability to travel up to 25% of the time Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes. What You'll Need: Technical Skills Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or related discipline, and 2 years of experience performing IT deployments or in an end user/customer environment Basic understanding of software deployment technologies Knowledgeable on Windows, Mac, and Linux platforms Working knowledge of Microsoft Office applications, Word, Excel, Access, PowerPoint, etc. Experience with communications and effective ability to build collaborative relationships Experience with presentation technical content to various audiences Experience in computer and network systems security Solid analytical/problem solving skills with capability to identify solutions to unusual and complex problems Proactive and thorough ability to manage work and prioritize customer projects High level of motivation; self-starter; results driven Potential for travel and assignment work exists Soft Skills Exceptional communication skills with ability to explain technical concepts to varied audiences Strong presentation and training delivery capabilities Self-motivated with excellent time management and prioritization skills Customer-focused mindset with commitment to driving customer success Ability to work independently in a remote/embedded environment Strong problem-solving and analytical thinking abilities
