Senior Strategy & Operations Manager - Zapp+

<p><span><strong id="docs-internal-guid-451e6b15-7fff-25e4-5e2f-cecb1ee56450">Senior Strategy & Operations Manager - Zapp+</strong></span></p><p><span>Location: Nine Elms, London - Full-time</span></p><p><span>We are looking for a highly driven and passionate Senior Strategy & Operations Manager to manage the Zapp+ loyalty subscription program. The Zapp+ subscription has scaled extremely fast since launch less than a year back and we are now looking for a high calibre senior individual contributor to take it to the next level - 10x the current scale. You will be at the heart of a key growth vector for the business.</span></p><p><span>You will report into the Director, Strategy & Business Operations and will take ownership of the overall Zapp+ subscription program design, performance and operating rhythm. This role requires a strong understanding of consumer behavior, lifecycle management and platform economics. It is well suited for someone from a consumer strategy or marketing background looking to transition into a program or general management role.</span></p><p><span><strong id="docs-internal-guid-451e6b15-7fff-25e4-5e2f-cecb1ee56450">About Zapp</strong></span></p><p><span>Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, currently dominated by major players, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.</span></p><p><span><strong id="docs-internal-guid-451e6b15-7fff-25e4-5e2f-cecb1ee56450">Key

Responsibilities</strong></span></p><ul><li><p><span>Own the overall design and performance of the Zapp+ subscription program.</span></p></li><li><p><span>Review current program mechanics and performance and propose the next evolution of the program to scale 10x.</span></p></li><li><p><span>Develop a long term financial model to sustainably scale the program.</span></p></li><li><p><span>Build a partnership strategy to unlock greater scale with favorable economics.</span></p></li><li><p><span>Analyse member behavior and overall subscription health weekly using leading indicators like frequency, experience and savings rate.</span></p></li><li><p><span>Build business case for Zapp+ feature and capability prioritisation within the Product roadmap.</span></p></li><li><p><span>Partner with the internal CRM team to continuously optimise Zapp+ lifecycle interventions.</span></p></li><li><p><span>Manage the internal weekly business reviews for Zapp+ with the Director, Strategy & Business Operations.</span></p></li><li><p><span>Become the internal champion for Zapp+ and voice of the members.</span></p></li></ul><p><span><strong id="docs-internal-guid-451e6b15-7fff-25e4-5e2f-cecb1ee56450">

Requirements</strong></span></p><ul><li><p><span>6+ years experience in a high standards, fast paced and outcome oriented environment.</span></p></li><li><p><span>Understanding of platform economics and underlying drivers.</span></p></li><li><p><span>Strong evidence of consumer acumen and business judgement.</span></p></li><li><p><span>High levels of analytical rigour, first principles thinking and intellectual honesty.</span></p></li><li><p><span>Ability to think in systems and see the bigger picture.</span></p></li><li><p><span>Effective communication, relationship building and partnership skills.</span></p></li><li><p><span>Bias for action and a willingness to get to the bottom of things.</span></p></li><li><p><span>Track record of challenging the status quo and not settling.</span></p></li><li><p><span>Previous experience of working with subscription or loyalty programs is a plus, but not required<strong id="docs-internal-guid-451e6b15-7fff-25e4-5e2f-cecb1ee56450">.</strong></span></p></li></ul><p><span><strong>

Benefits</strong></span></p><ul><li><p><span>Competitive salary & equity package.</span></p></li><li><p><span>Private Health Insurance (Bupa)</span></p></li><li><p><span>Zapp Credit for testing the Zapp service and experience</span></p></li><li><p><span>Extended sick pay and maternity/paternity leave pay.</span></p></li><li><p><span>25 days annual leave, excluding UK Bank Holidays</span></p></li><li><p><span>Cycle to work scheme.</span></p></li><li><p><span>Healthy lunch provided 4 days of a week at HQ</span></p></li></ul><p><span>If you are a hands-on leader who thrives on building high-performing teams and delivering exceptional mobile experiences, we encourage you to apply!</span></p>