Sr. ServiceNow Business Analyst - HRSD

requirements gathering and analysis, including leading workshops, stakeholder interviews, and translating business needs into actionable deliverables. Strong knowledge of ServiceNow platform capabilities, including ITSM, SPM, GRC, App Engine, and Scoped Applications. Experience with full Software Development Lifecycle (SDLC) methodologies, including Agile frameworks (Scrum, SAFe), and associated artifacts and governance. Proven ability to lead client engagements, facilitate decision-making, and bridge communication between business stakeholders and technical teams. Experience defining solution designs and supporting configuration and implementation efforts on the ServiceNow platform. Strong communication skills, with experience presenting to senior leadership and delivering training to diverse user groups. Strong analytical and problem-solving skills, with the ability to navigate complex organizational challenges. Excellent interpersonal and stakeholder management skills, with the ability to influence and build rapport across all levels of an organization. High attention to detail and commitment to delivering high-quality outcomes. What Would Be

Nice To Have Advanced ServiceNow certifications such as Certified Implementation Specialist (CIS), or Certified Application Developer (CAD). Agile certifications (Scrum Master, SAFe Agilist, etc.). Hands-on ServiceNow configuration experience, including workflows, forms, and integrations. Experience with federal HR domains What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive

compensation and a flexible

benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive

bonus Parental Leave and Adoption Assistance 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the

requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [email protected]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [email protected]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee. Guidehouse is a global AI-led professional services firm delivering advisory, technology, and managed services to the commercial and government sectors. With an integrated business technology approach, Guidehouse drives efficiency and resilience in the healthcare, financial services, energy, infrastructure, and national security markets. Built to help clients across industries outwit complexity, the firm brings together approximately 18,000 professionals to achieve lasting impact and shape a meaningful future. guidehouse.com

A meeting lands on your calendar

If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.