Node.js Developer/ Technical Account Manager for CPG brands in LATAM

Position Overview

Join Veryfi as a Node.js Developer & Technical Account Manager (LATAM) and play a critical role in building, deploying, and supporting WhatsApp-based loyalty and promotional campaigns for leading CPG brands across Latin America.

This hybrid role combines hands-on backend development, customer-facing technical ownership, and campaign operations. You will design and build WhatsApp bots using Node.js, integrate with Veryfi’s OCR & data extraction APIs, and act as the technical lead for campaigns—from kickoff to post-campaign reporting.

You’ll work directly with brands, agencies, and internal teams to ensure campaigns launch smoothly, scale reliably, and deliver measurable business results.

Key Responsibilities

WhatsApp Bot Development (Node.js)

• Bot Architecture & Development: Design, build, and maintain WhatsApp bots using Node.js for loyalty programs, promotions, and automated customer journeys
• API Integrations: Integrate WhatsApp bots with Veryfi APIs (OCR, Lens, document processing), databases, CRM tools, and third-party services
• Campaign Logic: Implement business rules for points accumulation, rewards redemption, fraud prevention, validations, and user segmentation
• Scalable Backend Services: Build reliable, scalable backend services using Node.js, REST APIs, webhooks, and event-driven flows
• Code Quality: Write clean, maintainable, and well-documented code following best practices

Loyalty Campaign Execution (End-to-End)

• Campaign Build-Out: Translate campaign mechanics into technical flows (receipt validation, product matching, points, rewards, rankings)
• Go-Live Ownership: Own technical readiness for launches, including testing, validations, and production deployment
• Fraud & Edge Cases: Implement safeguards against fraud, duplicate submissions, and abuse scenarios
• Post-Launch Support: Monitor campaign performance, fix issues quickly, and iterate based on real user behavior
• Reporting Support: Assist with technical reporting, data extraction, and campaign performance insights

Technical Account Management (LATAM)

• Client Technical Lead: Act as the main technical point of contact for LATAM clients during onboarding and active campaigns
• Solution Design: Advise customers on best technical approaches for their loyalty and promotional use cases
• Issue Resolution: Troubleshoot production issues, API errors, WhatsApp flow problems, and data discrepancies
• Clear Communication: Explain technical concepts in simple terms to non-technical stakeholders
• Escalation Handling: Coordinate with internal engineering, product, and support teams when deeper intervention is needed

Collaboration & Continuous Improvement

• Cross-Functional Work: Collaborate with Product, Sales, Support, and Marketing teams to improve campaign delivery
• Process Improvement: Identify patterns and suggest improvements to campaign templates, bot flows, and backend architecture
• Documentation: Create and maintain technical documentation for bots, integrations, and campaign flows
• Product Feedback: Share real-world client feedback with product and engineering teams

Requirements

Experience & Background

• 3+ years of experience as a Node.js / Backend Developer
• Experience building chatbots, messaging platforms, or automation systems (WhatsApp preferred)
• Startup or fast-paced environment experience strongly preferred
• Experience working with LATAM customers or regional campaigns is a big plus

Technical Skills

• Strong proficiency in Node.js (ESM preferred)
• Experience with REST APIs, webhooks, async flows, and background jobs
• Familiarity with WhatsApp Cloud API or similar messaging APIs
• Experience with databases (PostgreSQL, MongoDB, or similar)
• Understanding of authentication, security, and API best practices
• Experience supporting production systems and live campaigns

Core Competencies

• Strong problem-solving mindset and attention to detail
• Excellent written and verbal communication (Spanish required, English strongly preferred)
• Customer-oriented mindset with the ability to balance engineering and client needs
• Ability to manage multiple campaigns and priorities simultaneously
• Ownership mentality — you build it, you support it, you improve it

Performance Standards

• Successfully launch and support WhatsApp loyalty campaigns on schedule
• Maintain high campaign stability and low incident rates
• Resolve technical issues efficiently with minimal customer impact
• Deliver clean, maintainable, and scalable Node.js code
• Achieve high customer satisfaction from LATAM clients

Specialization Areas

• Primary Focus: WhatsApp Bots, Loyalty Programs, and Promotional Campaigns for CPG brands
• Secondary Focus: Technical Account Management and client-facing solution design

Growth Opportunities

This role offers a unique opportunity to become a subject matter expert in WhatsApp-based loyalty programs, CPG campaign execution, and Veryfi’s OCR and automation platform.

As Veryfi continues to scale across LATAM and globally, you’ll have:

• Direct exposure to large regional brands and complex campaigns
• Access to leadership and influence over product direction
• Clear paths toward Technical Lead, or Solutions Architect roles
• Exceptional performance - measured by campaign success, client satisfaction, and technical impact - will be a key factor in raises and promotions.

Why Join Veryfi?

• High Impact Role: Build real products used by millions of consumers across LATAM
• Y Combinator-Backed: Be part of a world-class startup ecosystem
• Hybrid Engineering Role: Code, launch, support, and own real business outcomes
• Fast Growth: Join at a stage where your work directly shapes the platform
• Learning Environment: Work alongside experienced founders and senior engineers