About the role
Location: San Mateo
Team: Account Management
Reports to: Head of Account Management
About Veryfi
Veryfi is a leader in AI-powered document and data extraction, enabling businesses to transform unstructured data into real-time, actionable insights. Our customers rely on us for accuracy, speed, and a strong partnership across mission-critical workflows.
The Role
We are looking for a motivated and customer-focused Account Manager to manage a portfolio of growth accounts and help drive retention and growth.
Responsibilities
- Own day-to-day relationships with assigned customers and serve as their primary point of contact.
- Develop a deep understanding of customer goals, use cases, and success metrics.
- Manage renewals from start to finish, maintain accurate forecasts, and proactively identify risks.
- Identify and drive expansion opportunities including increased usage, new products, and additional use cases.
- Run regular check-ins and business reviews, communicating value, ROI, and adoption trends.
- Partner cross-functionally with Technical Account Management, Product and Engineering to resolve issues and advance customer objectives.
- Maintain disciplined CRM hygiene, account plans, and follow-up actions.
- Act as the voice of the customer internally while ensuring a professional, responsive experience externally.
What We’re Looking For
- 1–3 years of experience in Account Management, Customer Success, Sales, or another client-facing role.
- Strong communication and relationship-building skills.
- Commercial curiosity and comfort discussing pricing and contracts.
