About the role
Founding Customer Success Manager
Clicks · San Francisco, CA · Full-Time · Early-Stage · $100k–$180k + Equity
> We're hiring a Founding Customer Success Manager to own the relationship with our customers post-sale. You'll onboard new clients, build and configure AI automation workflows, and prove value by running the ROI analysis that turns early deployments into long-term partnerships. You have a rigorous quantitative degree, are obsessed with AI, and get excited solving complex operational problems.
About Clicks
Clicks is building the future of work. We deploy AI agents that fully automate back-office operations, replacing outsourced teams and shared services centers. Our agents operate at a fraction of the cost of traditional labor, with no upfront investment and deployment timelines measured in weeks.
Investors Y Combinator, 20VC, Fly Ventures, Yellow. $4M+ raised. Traction Automating back-office operations for global firms across 50+ countries with 6-figure contracts. Market $300B+ global BPO market. We're going after all of it. Team Small, senior team. You'll have real ownership and direct founder access.
The Role
As our Founding Customer Success Manager, you own the relationship with every customer from the moment a contract is signed. You sit at the intersection of operations, analytics, and product: part implementation lead, part trusted advisor, part ROI analyst.
This is not a reactive support role. You will be embedded with customers, mapping their workflows, configuring our AI agents to automate them, and building the business cases that demonstrate impact and drive account expansion.
What You'll Do
Customer Onboarding
- Lead the end-to-end onboarding for new customers, from kickoff through successful go-live.
