About the role
🎯 Atlys ’ mission is to enable every person on earth to travel freely. At Atlys, we’re building the infrastructure that makes international travel seamless, driven by a clear vision to remove friction and uncertainty from global travel. Today, visas and travel documentation remain some of the most frustrating, time-consuming, and unpredictable parts of the journey. Our goal is to solve this through technology, making global travel faster, simpler, and far more predictable. Building the future of global mobility is one of the most exciting opportunities of this decade, and we’re only getting started. Atlys is building a world class travel support experience for its most premium users. The Infinity Customer Success Manager i s the front line of that promise. This role is for someone who understands high touch service, anticipates needs before they are spoken, and consistently delivers a calm, seamless, and reliable experience. What You’ll Do Provide end to end support to Infinity users across chat, email, and phone. Serve as a trusted point of contact for travel and visa support, offering clear, accurate, and personalised guidance. Maintain a warm, composed, and thoughtful communication style, even under pressure. Take ownership of each interaction, ensuring users feel heard, understood, and well taken care of. Coordinate with internal teams to resolve issues quickly and keep users updated at every step. Manage sensitive information with discretion and professionalism. Spot patterns, anticipate needs, and share feedback to strengthen the Infinity experience. Uphold the highest standards of response time, accuracy, and service quality. The Ideal Candidate 2 - 4 years of experience in premium customer service, hospitality, concierge, or client experience roles. Clear and polished communication, both written and verbal. A service mindset that values empathy, patience, and attention to detail. Strong problem solving skills and the ability to stay calm and structured in fast moving situations. Comfort working with high value clients who expect speed, accuracy, and discretion. A sense of ownership and pride in delivering a best in class experience. What the hiring journey looks like First up: If your profile looks like a strong fit, our People team will reach out within 7 days for a quick intro chat. Next up: You’ll speak with the hiring manager and a peer (order may change depending on calendars, we like to keep things fast and flexible). Finally: If it feels like a strong mutual fit, we move fast and get you started at Atlys. We keep communication transparent and timelines quick. If things don’t work out, we’ll always close the loop over email, and you’re welcome to apply again in the future :)
