About the role
Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission. By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale. With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order. Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures. As a Product Manager at Stord, you will be at the forefront of optimizing warehouse operations, collaborating closely with fulfillment teams and engineering to deliver solutions that directly impact key operational metrics like throughput, accuracy, and efficiency. Whether addressing internal operational needs or delivering scalable SaaS solutions for brands and 3PLs, your work will have a tangible impact on how modern warehouses operate. What You’ll Do: Translate operational needs into actionable product requirements, ensuring alignment with ROI and prioritization of impactful features. Work closely with internal teams—especially operations—to understand warehouse processes and quickly implement solutions that enhance efficiency and optimize key metrics like Orders Per Hour (OPH), Units Per Hour (UPH), and Cycle Time. Ship innovative features, focusing on internal WMS tools, from ideation through development to launch, ensuring alignment with warehouse operations. Spend at least three days a week onsite at the fulfillment center to observe workflows, gather real-time feedback, and improve the product. Collaborate with Engineering, Design, and Operations to define clear, actionable requirements for new features and enhancements. Scope and document user stories and technical requirements with precision, facilitating seamless communication with engineers. Regularly reprioritize and stack rank the product backlog based on internal team feedback, operational impact, and company goals. Focus on rapid iteration to reduce cycle time between product feedback and feature rollout. Become a subject matter expert in warehouse operations and how Stord’s WMS fits into broader supply chain workflows. Use data-driven insights and qualitative feedback to adjust the roadmap and align with operational priorities. Continuously enhance your understanding of Stord’s competitive position and ensure our product delivers value across internal and external use cases. What You’ll Need: A background in supply chain operations or hands-on experience working with Warehouse Management Systems (WMS), either as a Product Manage, SuperUser, Solutions or Implementation Engineer. Familiarity with warehouse workflows, operational metrics (OPH, UPH, Cycle Time, etc.), and a strong focus on improving efficiency. A practical, solutions-oriented mindset with the ability to take direction from operations teams and quickly translate their needs into deliverables. A passion for working on internal tools and prioritizing operational impact. Ability to prioritize ruthlessly, balance competing demands, and ensure alignment between engineering efforts and operational goals. Willingness to spend a minimum of three days per week onsite in the warehouse to immerse yourself in workflows and collaborate closely with the team. Self-starter mentality with the capacity to thrive in a fast-paced, resource-constrained environment. Excellent communication skills to align cross-functional teams and articulate requirements effectively. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Stord participates in E-verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.