About the role
At Secureframe , we are not just a company; we are at the forefront of revolutionizing cybersecurity compliance. Recognized as one of the industry's most innovative and trusted providers, Secureframe has consistently received accolades for our advanced technology solutions and commitment to excellence. With a robust portfolio of products that safeguard thousands of businesses worldwide, we have been featured in major publications such as Forbes’ next billion dollar startups , TechCrunch, and The Wall Street Journal for our transformative impact on the way companies achieve and maintain compliance standards. As we continue to grow, our mission remains clear: to provide seamless, secure compliance solutions that enable businesses to focus on what they do best. Joining Secureframe means becoming part of a dynamic team dedicated to professional excellence and continuous learning in an environment that values creativity and forward-thinking. Secureframe is backed by top VCs including Kleiner Perkins, Accomplice, Gradient Ventures (Google’s AI Fund), BoxGroup, Village Global, and many more. The Role As an Implementation Specialist at Secureframe, you will own the end-to-end onboarding experience for customers, managing both backend configuration and customer-facing implementation. You will serve as the primary point of contact during onboarding while also executing the technical provisioning, compliance framework mappings, and operational setup required to successfully launch customers on the Secureframe platform. This role requires a balance of technical execution, project management, and customer communication. You will work cross-functionally with Compliance, Customer Success, Sales, Support, Product, and Engineering to ensure seamless implementations that are delivered on time and with high quality. \n What you'll do Serve as the main point of contact for SMB customers during onboarding and early adoption. Guide customers through the full implementation lifecycle, from kickoff to handoff. Develop a deep understanding of the Secureframe platform and tailor onboarding workflows to customer needs. Manage multiple onboarding projects simultaneously, ensuring timelines and milestones are met. Provide clear, proactive communication (written and verbal) throughout the onboarding process. Monitor customer progress, identify risks, and take action to keep implementations on track. Partner with Customer Success Managers to ensure a seamless post-implementation handoff. Create and deliver training materials, best practices, and user guidance to drive adoption. Provision and configure new customer accounts within the Secureframe platform. Execute backend onboarding workflows, change requests, and operational setup tasks. Assist the Compliance team with standard and custom compliance framework mappings (e.g., SOC 2, ISO 27001, HIPAA). Handle customer communications related to provisioning, integrations, and technical setup. Troubleshoot implementation-related issues and coordinate with Support, Product, or Engineering as needed. Create, update, and maintain internal documentation, runbooks, and implementation best practices. Gather internal and customer feedback to continuously improve implementation processes and tooling. Who we're looking for 1–2 years of experience in implementation, onboarding, technical support, project coordination, or IT consulting. Strong understanding of compliance frameworks such as SOC 2, ISO 27001, HIPAA, and similar standards. Excellent English communication skills (written and verbal). Strong organizational and project management skills with the ability to manage multiple implementations in parallel. Ability to explain technical concepts clearly to non-technical stakeholders. Detail-oriented and process-driven with a strong customer-first mindset. Comfortable handling both backend technical configuration and customer-facing responsibilities. Self-starter who thrives in a fast-paced, dynamic startup environment with evolving processes. \n Secureframe is an equal opportunity employer. We aim to create an environment where every team member at Secureframe feels like they belong so they can have a greater impact on our business and customers. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collaboration, connection, and having fun with colleagues is an important part of our culture as a remote-first company. Therefore, all employees must be able to travel by air to company off-sites two to four times per year (reasonable accommodations will be made where appropriate). We've become aware of fraudulent job offers and recruiters falsely claiming to represent Secureframe. Please note: 1. Official Communication: All genuine Secureframe recruiting communication and job offers are sent from @secureframe.com email addresses. 2. No Fees: We never ask for payments or fees from job applicants at any stage.
