About the role
The Role We are looking for solutions engineers to help enterprises adopt and get value from Geordie, as they use our technology to understand and govern their AI agents. Geordie is building category-defining tooling for agent visibility, governance, and risk. The ecosystem around us is moving fast, our customers are moving fast, and we work side by side with them to make sure they succeed. You will be a key member of the go to market team. Enabling prospect and customers to understand and utilise our technology - deeply understanding their environments, guiding them through deployment and integrations, and feeding their real-world challenges back into what we build.
What You'll Do Own the technical success of customers, from first integration through to production deployment. Work hands-on with customer IT/Security teams to integrate Geordie into their environments. Run discovery and scoping conversations to understand customer architectures, risks, and goals. Running pre-sales engagments along with an AE Build demos, proof-of-concepts, and reference implementations that show what is possible. Triage and resolve technical issues quickly, keeping customers unblocked. Surface patterns and gaps from customer engagements to inform product direction. Contribute to documentation, integration guides, and tooling that help customers self-serve.
What We're Looking For The most important thing in this role is genuine care for customer outcomes. You are energised by helping customers succeed, and you take ownership of seeing things through — not just to the end of a call, but to the point where something is actually working in production. You are a clear communicator who can translate between engineering teams and business stakeholders without losing accuracy. You are able to demonstrate the value of our technology beyond explaining features and functionaility. You enjoy working closely with both customers, account executives, and internal engineers. You are comfortable thinking out loud, comfortable being wrong in front of other people, and comfortable operating without a complete playbook. You are continually learning — about the AI agent ecosystem, about security and governance, and about how enterprises actually run. You give feedback freely and kindly, and receive feedback gratefully.
