About the role
Who we are Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and
benefits into an all-in-one solution. Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees. The EH Way At Employment Hero, we’re proud of our unique DNA, which we call The EH Way. We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission We Live by Our Values - we role model our values 100% of the time We Expect High Performance - we set a high standard and we’re not satisfied with being average This role This is an Expression of Interest (EOI) to connect with talent ahead of our next phase of growth. We’re proactively building our pipeline so we can engage strong candidates as new positions open. Our Implementations Teams are responsible for implementing the Employment Hero platform with our high-value customers, and our Project Managers are responsible for ensuring timely and successful implementations; including bespoke solutions based on the customers needs within the Employment Hero platform. As a SaaS Implementations Project Manager, you will be the primary contact point for high value customers during implementations, which means you will be responsible for project time, cost, quality and customer satisfaction. You will work with Implementation Specialists from our HR and Payroll teams and with our off-shore Data Analysts to deliver great outcomes for our customers. This role is exciting! Many of our customers are not experts in project management, technology or HR/Payroll, therefore you will have the ability to support our customers with change management processes. You will be tasked with managing many projects at any one time, and to be successful, you will need to communicate effectively, influence stakeholders, prioritise tasks, in order to drive positive outcomes. Your key focus areas will be: Managing multiple software implementation projects for our high value customers (20-30 projects). Managing the customer’s journey from the completion of sale, to system go-live, and business as usual. Lead the customer project by working with other project team members (Payroll & HR Consultants and Data Analysts) to ensure that tasks are completed to our high quality levels and in a timely manner. This will include the following: Managing customer communications. Ensuring that issues are swiftly resolved. Effective and efficient utilisation of resources. Executing project management fundamentals Ensuring the data in our business management systems (e.g. sales, support, project management, time tracking) is accurate and current. Constantly reviewing and improving our delivery processes.
