About the role
About Peerspace Founded in 2014, Peerspace is an online marketplace that connects professionals and individuals to hosts with unique spaces. People book Peerspace for film and photo shoots, offsite meetings, product launches, social celebrations, and just about anything else that needs to happen away from home or the office.
The Team Our Host Success team keeps the marketplace healthy. We develop and support our hosts, hold the standards that make Peerspace a place people trust, and protect the quality of the experience on both sides of the marketplace. You'll have the tools, resources, and leadership to do the job well, and your work will have a direct effect on the health of the platform.
About
the Role We're hiring a Host Success Associate to help keep our marketplace healthy and our hosts performing at a high standard. You'll be part of
the team responsible for host quality and marketplace integrity, making sure activity on the platform meets our policies and that Peerspace stays trustworthy for the people who book on it. Most of your day is spent reviewing host accounts that need a closer look. You read the data and the context, then decide how Peerspace should respond. Some cases are obvious. Most take real judgment, which is why this isn't work we can hand to a machine. We use technology to surface and prioritize what needs attention, but the decisions sit with you. You review what comes in, apply our standards, and take the right action. That work protects the quality of our marketplace and the trust hosts and guests place in Peerspace.
What You'll Do Review host accounts and activity. Work through a daily set of accounts and interactions that need review. Look at the host data and context, then decide the right course of action. Make the call. Apply Peerspace policies and playbooks to decide how we respond, from host outreach to account-level action. Document your reasoning so the decision holds up to review. Hold the standard. Keep activity on the platform within our guidelines so the marketplace stays high quality and trustworthy. Work fast and accurately. Keep your throughput high and your error rate low. Speed doesn't excuse a sloppy call, and being careful doesn't excuse a backed-up queue. Use the process. Apply existing templates and follow the established process. Flag edge cases that need escalation or a new approach instead of forcing a bad fit. Communicate with hosts. Write clear, professional messages when action is needed. Hold the line while helping hosts get back into good standing where that's the right outcome. Make us sharper. Confirm or correct what our tools surface, and bring back the patterns, gaps, and process fixes you spot along the way.