About the role
Deliver solutions in line with company methodologies, ensuring proven practices and patterns are followed. Operate according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record. Business Impact Operate according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record (e.g., pipeline updates, time tracking). Proactively manage business and technical risks, adapt methodology and apply governance principles to identify, communicate, and minimize business and technical risks. Continuously prioritize among competing demands in their work and identifies where impact occurs with customers, ensuring alignment with business priorities and goals. Deliver solutions in line with company methodologies (e.g., product offerings such as value-based deliverables [VBDs], advice, training, technical validation), ensuring proven practices and patterns are followed to prepare customers for operational readiness and achievement of their business goals and targets. Leveraging knowledge of change management proven practices and/or involving the change management team, proactively help the customer deploy for long-term organizational adoption to increase customer satisfaction and drive consumption/usage. Guide customers/partners towards a well-architected (e.g., secure, resilient, artificial intelligence [AI]-enabled), and cost- and performance-optimized solution to increase retention and expansion opportunities. Provide feedback to Unified Delivery Team on VBDs to refine and further develop content. Actively listen to and respectfully challenge customers/partners, building trust to then advocate for alternative architectures/solutions/approaches that shape and/or enhance customer
requirements. Identify and evaluate industry trends (e.g., customer industry verticals, information technology [IT] industry), gather customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and map existing architecture and digital transformation solutions to customer/partner business outcomes. Proactively identify, escalate, and mitigate blockers using appropriate tools and processes to accelerate solution deployment, value realization and usage/consumption. Apply business, technical, industry, and/or enterprise knowledge to architecture or support projects to meet business and information technology (IT)
