Business Operations Lead

Job Application for Business Operations Lead at Medallion Back to jobs New Business Operations Lead Remote Apply About Medallion: At Medallion, we believe healthcare teams should focus on what truly matters - delivering exceptional patient care. That’s why we’ve built a leading provider operations platform to eliminate the administrative bottlenecks that slow healthcare organizations down. By automating licensing, credentialing, payer enrollment, and compliance monitoring, Medallion empowers healthcare operations teams to streamline their workflows, improve provider satisfaction, and accelerate revenue generation, all while ensuring superior patient outcomes. As one of the fastest-growing healthcare technology companies - ranked #3 on Inc. Magazine’s 2024 Fastest-Growing Private Companies in the Pacific Region, #5 on LinkedIn's 2024 Top US Startups, a Glassdoor Best Place to Work in 2024 & 2025, and featured on The Today Show - Medallion is revolutionizing provider network management. Our CEO, Derek Lo, has been named one of the Top 50 Healthcare Technology CEOs of 2024 by The Healthcare Technology Report. Backed by $130M in funding from world-class investors like Sequoia Capital, Google Ventures, Optum Ventures, Salesforce Ventures, Acrew Capital, Washington Harbour, and NFDG, we’re on a mission to transform healthcare at scale. About the Role: This role will be responsible for driving key business outcomes by tackling some of the most complex and challenging problems across the organization. You’ll work closely with the members of the Executive Leadership Team and other senior leaders throughout the business to improve team productivity and streamline workflows through process optimization and automation. Using data, you’ll drive process improvements, manage resources, and support special projects to meet business needs. This role reports to the VP of Business Operations and base compensation for this role may land between $120,000-$140,000. In addition to base salary, Medallion offers equity, and benefits as part of the total compensation package. Many factors are considered when determining pay including: market data, geographic location, skills, qualifications, experience, and level. Responsibilities: Operational Strategy and Execution Design and implement operational strategies that improve team productivity and process efficiency. Partner with leadership to align operations with broader company goals, ensuring execution supports long-term growth. Act as a thought partner to functional leads, identifying blind spots and opportunities across the org Process Improvement Lead initiatives to optimize workflows, reduce inefficiencies, and enhance the overall performance of the operations team. First focus: overhaul and improve the implementation process—diagnose current state, define an ideal state, roll out solutions, and transition ownership to the team. Utilize data analytics to identify bottlenecks, develop KPIs, and track performance metrics to drive continuous improvement. Establish reporting frameworks to ensure new processes remain healthy after handoff. Resource Planning Monitor expenses, identify cost-saving opportunities, and ensure operational processes are conducted within budget. Special Projects Stand up new workflows / teams and other ad hoc projects based upon business needs. Serve as a “first responder” for operational pain points, parachuting into areas that require urgent stabilization or scale. Drive cross-functional initiatives where ownership is unclear, creating clarity and alignment across stakeholder Qualifications: Bachelor’s degree in Business, Operations Management, or a related field (Master’s degree preferred). 4+ years of experience in consulting, business operations, business management, or a related field, with a preference for candidates who have worked in healthcare, tech-enabled services, or environments with complex implementation and service delivery processes Proven track record of managing operational teams and driving complex process improvements. Experience in process optimization, automation, and project management. Strong analytical skills with the ability to use data to drive decision-making and operational improvements. Experience with budget management, resource planning, and financial forecasting. Excellent communication, leadership, and organizational skills. Ability to thrive in a fast-paced, high-volume, dynamic environment. 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