About the role
Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. The Challenge The Principal Consultant – Technical Implementation role is one of the key pieces of the OneTrust architecture. After the sales process, consultants are the key contact in driving and building the relationship, implementing the solution and managing the expectations of the customer. Technical Implementation consultants work across the technical modules. As a Principal Consultant – Technical Implementation , you will be one of our most experienced and skilled consultants, handling the overall responsibility for the customer relationship by working directly with our strategic customers to enhance their overall user experience with the OneTrust Privacy, Security and Governance platform. The Principal Consultant – Technical Implementation has a deep understanding of the privacy industry, including regulatory environment, and uses this knowledge to support all the primary
responsibilities. To thrive in this role, the Principal Consultant – Technical Implementations will keep up with industry trends, competitive landscape and customer needs for the purpose of being active and vocal in making decisions about the direction of the platform. Your Mission As the Principal Consultant – Technical Implementation you will: Lead the solution design and oversee the technical implementation and platform adoption for the most complex customer implementations Provide assurance and oversight to customers implementing OneTrust’s platform regarding SaaS implementations including underlying hardware and software architectures Use your experience across a broad range of core technologies including HTML, CSS and JavaScript Establish yourself as a trusted adviser to ensure customer’s overall satisfaction with our platform Provide consultancy to analyze the client’s internal processes and structure to design the solution and determine configuration best practice and where business process changes are recommended Document processes and workflows in shareable documents for future use and adoption Be an advocate for our customers by representing their issues to Product Management and Software Engineering with a focus on steering the OneTrust roadmap Monitor and analyze the customer’s adoption of our solution features and functionality in order to provide leadership with an understanding of their overall business needs as they relate to our products Provide strategic and tactical support for Sales, Professional Services, and Business Development Leveraging customer relationships as needed for prospect references Contribute to the growth and development of the PSO organization by sharing knowledge and experience through activities such as training, being a subject matter expert and developing documentation You Are As a Principal Consultant – Technical Implementation , you are tech savvy, interested in different frameworks, able to problem solve, able to communicate with stakeholders, and clearly and efficiently take information from the client and translate it to the relevant teams. You are also: Excellent Communicator (Verbal, written and presentation) Detail-oriented with the ability to set priorities and be flexible in a changing environment Previously worked on implementing a SaaS solution Your Experience Includes BA/BS or MS in Computer Science, Electrical and Computer Engineering, Web Design/Development, Engineering Management or Information Technology/Systems 8+ years of relevant experience in software development, professional services, solution engineering, technical consulting; with expertise in architecting and rolling out new technology and solution initiatives Experience working with HTTP, SSO, SSL certificates, networking, and API integrations Experience working with HTML, CSS, JavaScript and Python Effective customer-facing communication skills. Proven success in and genuine enthusiasm for working directly with customer Proven ability to engage across corporate functions (Professional Services, and Product Management) Excellent verbal and written communication skills, including the ability to chair meetings or host webinars Where we Work We are embracing an office-first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person. Each role may have specific
