About the role
Ready to accelerate your career? Clara is the fastest-growing company in Latin America. We've built the leading solution for companies to make and manage all their payments. We already help over 20,000 large and growing businesses operate with agility and financial clarity through locally issued corporate cards, bill pay, financing, and a powerful B2B platform built for scale. Clara is backed by some of the most successful investors in the world, including top regional VCs like monashees, Kaszek, and Canary, and leading global funds like Notable Capital, Coatue, DST Global Partners, ICONIQ Growth, General Catalyst, Citi Ventures, SV Angel, Citius, Endeavor Catalyst, and Goldman Sachs - in addition to dozens of angel investors and local family offices. We’re building the financial infrastructure that powers high-performing organizations across the region. We invite you to join us if you want to be part of a fast-paced environment that will accelerate your career and support you to do some of the best work of your life alongside a passionate and committed team distributed across the Americas.
What you'll do We’re looking for a Sales Operations Associate to lead the operational backbone of our Customer Success functions. Your mission is global: you will design, implement, and maintain the data systems that support Clara’s growth across all our operating markets. In this role, you aren't just an administrator; you are a strategic architect of our HubSpot environment. As part of an AI-native team, you will be expected to use automation to eliminate friction in the customer journey, ensuring our global teams have the real-time insights they need to drive retention and expansion at scale. Global CRM Administration: Own the global HubSpot infrastructure for the CS team. You will drive account assignments, territory mapping, and data hygiene across all regions, ensuring a unified "one Clara" operational standard. Architect Strategic Analytics: Design and maintain global dashboards in HubSpot and Metabase . You will transform raw multi-country data into actionable narratives that help leadership understand business impact and team performance. Global Campaign Execution: Lead the technical setup for customer-facing campaigns worldwide. You will define segments, collaborate with Growth Marketing on global messaging, and track performance using Amplemarket and HubSpot . Operational Enablement: Serve as the global point of contact for CS operational inquiries. You will lead the training and onboarding for new hires across regions, ensuring high adoption of our tools and automated workflows. Continuous Innovation: Proactively identify manual bottlenecks in our global processes and automate them using N8N or AI-driven logic. We expect you to constantly reinvent
