About the role
Hello! As our engineering organization scales past 1,700 people, our Platform Domain is undergoing an exciting evolution. The Infrastructure team is expanding from a single tight-knit unit of 4-5 engineers into a robust "team of teams" (8-10 engineers) split into three specialized sub-squads: Evolution, Reliability, and Enablement . To support this growth, we are looking for a Technical Project Manager (Mid/Junior) to join forces with our Infrastructure Engineering Manager. Unlike traditional infrastructure roles that require deep DevOps or cloud architecture experience, we care most about your understanding of our product. You will be the bridge between our business-facing features and the underlying infrastructure that powers them. If you love tracking complex projects, optimizing internal communication, handling vendor relationships, and have a sharp mind for how software features and configurations work, this role is for you. Your main goal will be to optimize the delivery and operations of the Infrastructure team. By keeping a close eye on timelines, alignment, and metrics, you will free up the Engineering Manager and engineers to focus on deep technical execution. You will ensure our internal stakeholders are aligned, our documentation is pristine, and our cloud infrastructure seamlessly supports our product's features. Ready to be part of the challenge? 🚀
About
the team 👥 Our Engineering team is the engine behind Factorial, crafting the tech that makes HR simple, fast, and reliable for thousands of companies. If you love solving hard problems and want to build something that truly matters, come build it with us. We're a team of 200+ Product Engineers building Business Management solution that actually works for the people using it. Our core stack is Ruby on Rails and React but the interesting work right now is what we're building on top of that: agentic workflows, LLM-integrated features, systems that behave probabilistically rather than deterministically. What are we looking for? 🎯 The Product-First Mindset: You have a strong understanding of SaaS products, multi-tenancy, and how different software features/configurations interact. You don’t need to write code, but you understand how a user-facing feature relies on back-end systems. Project Management Experience: 1–3 years of experience managing projects, acting as a Product/Project Operations specialist, or working as a Scrum Master/Agile Coach in a fast-paced tech environment. Organizational Powerhouse: You thrive on structure. You can break down complex, multi-quarter initiatives into actionable milestones and clear tasks. Excellent Communicator: You can translate technical infrastructure concepts into clear updates for non-technical stakeholders, and vice-versa. Eager to Learn Cloud Basics: While you don’t need to be an AWS or Azure expert on day one, you are curious and eager to learn which cloud providers and vendors support our various product capabilities. Nice to Haves Prior experience working internally within our company or a deep familiarity with our existing application architecture and configuration options. Basic understanding of cloud infrastructure concepts (e.g., what a server, database, CDN, or environment is at a high level). Experience using project management tools (Jira, Notion, etc.) to optimize team workflows. What You’ll Be Doing? Project Governance & Delivery: Drive agile ceremonies, track project timelines, and manage deliverables across our three sub-squads (Evolution, Reliability, Enablement) to ensure major initiatives land successfully. Internal Communication & Stakeholder Management: Act as the first point of contact for other engineering and product teams. You will field internal questions about infrastructure capabilities, feature configurations, and environment statuses. Environment Coordination: Partner with product teams to coordinate the QA, validation, and rollout of new testing, staging, or production environments. Vendor & Documentation Management: Own relationships, calls, and follow-ups with our infrastructure and software vendors. Maintain clear, structured internal documentation for system architectures, configuration options, and processes. Quantify Impact: Help define, track, and report on team KPIs, service level objectives (SLOs), and the business impact of our infrastructure initiatives.
