About the role
Register here ! Camunda is the enterprise platform for agentic orchestration , enabling organizations to coordinate AI agents, people, and systems across complex, end-to-end business processes. With built-in governance, auditability, and human oversight, Camunda gives enterprises the control they need to move AI from pilots to production — safely and at scale. Trusted by over 700 organizations worldwide , including 9 of top 10 US banks, Camunda helps enterprises boost operational efficiency, accelerate time-to-value, and deliver better customer experiences. Fully remote and global, we are in the middle of something bigger: transforming into an AI-first organisation, built on our own platform . We use Agentic AI to automate, orchestrate intelligent processes, and elevate human contribution across every team. Named GP Bullhound’s Top 100 Next Unicorn list, 2025 Great Place to Work certified. Visionary in 2025 Gartner® Magic Quadrant™ for Business Orchestration and Automation Technologies. ranked 3rd in Flexa's 2026 Most Flexible Companies , We’re growing fast and looking for top talent to join our team. If you want meaningful work, visible impact and put something genuinely rare on your CV, keep reading.
About
the role: The Helpdesk Analyst provides L1–L2 IT support across Camunda and is the first point of contact for our global, fully-remote team. In this role you’ll combine solid technical troubleshooting with clear, friendly communication to keep colleagues productive, guide them through issues, and make sure they feel supported and heard. You’ll own tickets from initial request through resolution or escalation, contribute to a culture of continuous improvement, and collaborate closely with Enterprise Technology, InfoSec, and other stakeholders. Curious about the kind of challenges you'll work on at Camunda? Watch this quick 30-minute talk from our engineers to learn more about the new Camunda Exporter and how we’re solving complex problems at scale What You’ll Be Doing: Act as the primary contact for IT support requests via ticketing system, chat, and email, providing L1–L2 support for laptops (Windows/macOS), peripherals, and core SaaS tools (Google Workspace, Slack, Zoom, Jira/Confluence, browsers). Troubleshoot common issues such as VPN and basic network connectivity problems, identity and access requests (e.g., password resets, account unlocks), and first-line MDM-related issues, escalating clearly when needed. Triage, categorize, prioritize, and route tickets appropriately while maintaining ownership and ensuring timely, clear, and empathetic updates to users. Communicate in straightforward, user-friendly language, set realistic expectations on response and resolution times, and document solutions and known issues in the IT knowledge base. Identify recurring problems and patterns in tickets, suggest improvements to documentation, workflows, and request forms, and contribute to reporting on key helpdesk metrics. Apply security and compliance guidelines in all support interactions, including identity verification, safe data handling, and prompt escalation of suspected security incidents. What You Bring: Ability and/or willingness to use our product You bring a strong foundation in IT support, genuine curiosity for how tools work, and a calm, service-oriented approach to helping colleagues. You are structured and reliable in how you manage tickets, comfortable working independently in a remote, global environment, and you care about doing things securely and consistently while always looking for ways to improve
