Order Management & Billing, Ads

requirements. Ensure billing completeness and financial accuracy during month-end close through reconciliations across campaign delivery, pricing, usage, invoicing, credits, and revenue systems. Partner with Analytics and Engineering to build KPIs and operational dashboards measuring billing accuracy, invoice quality, automation rates, operational throughput, customer escalations, and launch readiness. Identify process improvement opportunities across the Ads Order-to-Cash lifecycle and help define the long-term operating model supporting global scale. Develop operational documentation, runbooks, enablement materials, and governance processes that enable consistent execution as the Ads business continues to grow. You might thrive in this role if you have: 7+ years of experience in Ads Operations, Monetization Operations, Billing Operations, Revenue Operations, or Order-to-Cash within a high-growth technology company. Experience supporting digital advertising platforms, marketplace businesses, usage-based billing, or other high-volume transaction environments. Strong understanding of Ads monetization models including CPM, CPC, CPA, credits, promotional programs, discounts, and usage-based pricing. Hands-on experience with enterprise business systems such as Salesforce, CPQ, Oracle Fusion, NetSuite, Stripe, Metronome, or similar billing and ERP platforms. Experience partnering closely with Product and Engineering teams to operationalize new monetization capabilities and system launches. Deep understanding of operational controls, reconciliations, month-end close, audit readiness, and SOX compliance. Demonstrated success leading automation initiatives and leveraging AI to improve operational efficiency and reduce manual work. Strong analytical and problem-solving skills with the ability to investigate complex billing and monetization issues across multiple systems. Exceptional communication and stakeholder management skills with experience driving alignment across Product, Engineering, Finance, Revenue, and GTM organizations. Experience building scalable global operating models leveraging BPO, offshore teams, and standardized operational processes. Ability to thrive in a fast-moving environment with evolving products, changing priorities, and significant ambiguity. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence

benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement . Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form . No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link . OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

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