About the role
About Us OpenFX is on a mission to move money as freely as data, unrestricted by time zones, banking hours, or legacy systems. We are building the infrastructure that will power the next generation of cross-border payment systems for institutions.
The team's execution has been exceptional, and we're scaling at a remarkable pace. Our stellar early team brings experience at companies such as J.P. Morgan, Goldman Sachs, FalconX, PayPal, Affirm, Polygon, Kraken, Nium, Visa, Mastercard & others. We’re backed by Accel, Lightspeed, M13, Northzone, Pantera, and other top-tier investors. Role Overview We are hiring for our APAC Client Success team - this role will own the retention and growth of our institutional clients across the region. As a core member of our APAC go-to-market team, you'll manage client relationships end-to-end, understand their needs, and work cross-functionally to deliver tailored solutions that drive their success, while ensuring OpenFX has the coverage required to grow its institutional book across APAC. Key
Responsibilities: Client Coverage & Engagement, Account Growth & Expansion, Driving Operational Excellence, AI-Powered Scale Client Coverage & Engagement Serve as the primary point of contact for a growing portfolio of institutional clients across APAC. Build and maintain account growth plans covering each client's business model, strategic priorities, and growth potential. Drive proactive engagement across the book, ensuring every APAC client has a high-quality relationship with OpenFX. Deeply understand each client's business to uncover opportunities and strengthen the relationship over time. Account Growth & Expansion Analyze client data to identify opportunities for volume growth and increased product adoption. Develop and execute strategies that grow transaction volume by helping clients optimize their FX flows and deepen their activity on our platform. Own the cross-sell pipeline independently, driving adoption for new currency pairs and products as they launch globally Operational Excellence Build and maintain a structured management framework for long tail accounts, ensuring consistent coverage and early identification of growth and retention risks. Monitor client health metrics across the book, using data to identify risks and act proactively. Coordinate with Product and Ops to resolve client issues promptly and channel structured feedback into product development. AI-Powered Scale Leverage AI as a core part of day to day tasks, automating routine workflows, deepening client insights, and creating capacity for higher-value client interactions. Identify and implement AI-forward practices that raise the bar for how the Client Success team operates, setting a new gold standard for the function globally. What we are looking for Must-haves: 3+ years of experience in fintech or financial services 5+ years of total professional experience across account management, sales, consulting, and business operations Proven ability to use data to understand client health, identify patterns, and surface risks and opportunities. Advanced fluency with AI tools, applied as a core part of how you work. Excellent communication and relationship management skills. Demonstrated ability to manage a book of clients independently, with full ownership of outcomes. What helps you stand out Experience working in cross-border payment businesses such as remittance companies, PSPs, neobanks, or payment infrastructure companies. Demonstrated understanding of FX markets and trading operations. Background in B2B client success or sales with exposure to account management or sales cycles Business-level Mandarin proficiency. What We Offer Competitive salary and
