About the role
Manager, IM Manager, IM ParentSquare is a rapidly growing Santa Barbara-based company that’s changing the way schools and parents communicate every day. Sound simple? We strive to keep it that way! Our mission is to give schools the power to incredibly enhance family engagement for all students. ParentSquare and RemindHub, our flagship products, serve over 22 million students and drive our mission by providing unified communications tools -forms, sign ups, payments, RSVPs, direct messaging, language translations, chat and more. Remind Chat, our free product, reaches over 80% of K-12 students, providing a safe and easy-to-use platform for direct communication between teachers and families. And our latest innovation, SmartSites, offers state-of-the-art websites for school districts, enhancing their online presence and accessibility. We are not just creating a product; we are creating empowered educators and engaged parents to improve the lives of all students. We are passionate advocates for our customers and for our employees and we invite you to join us on this exciting journey. Who We’re Looking For: As the first point of contact, post-sale, our Implementation team sets the tone for our customer experience. We are searching for a dynamic Manager, Implementation to lead a team focused on providing our newest Smart Sites customers a delightful and seamless implementation process. These Implementation Managers will work to ensure each customer has a successful onboarding journey. You’ll provide guidance, oversight and training to help us scale our Implementation process as well as achieve our Implementation KPI’s. Most importantly, you’re someone who shares in our passion for improving the lives of students through communication. This role will include: Team Leadership & Development: Hire, train, and manage a remote team of 5-7 Implementation Managers, Project Managers, and Content Managers. Foster a high-performing team through coaching, mentorship, and continuous development. Client Implementation Oversight: Ensure the successful implementation of multiple client accounts, overseeing site builds, configuration, and initial training. Maintain exceptional customer satisfaction ratings by delivering projects accurately, on time, and aligned with client needs. Customer Onboarding & Transition: Ensure a smooth onboarding experience, setting customers up for long-term success. Oversee the transition of clients to the Customer Support team post-implementation, ensuring readiness and satisfaction. Team Training & Collaboration: Identify and organize training needs for
