About the role
Job Description Join our team as a Telesales Agent - Empower your career with Devoted Health! A bit about this role: The Telesales Agent plays a pivotal role in representing Devoted Health during initial interactions with prospective members. This position involves closing sales with Medicare beneficiaries over the phone or arranging face-to-face appointments with local agents. Additionally, the agent assesses healthcare needs, provides product information, and assists in selecting suitable plans. Following the peak selling season, the agent transitions to supporting the Member Service Guide team, focusing on member service, engagement and retention. Our 3-week training program not only prepares you for your role, but it will set you up to achieve goals set during AEP season. Come prepared to immerse yourself in all things Devoted and learn what a leading player in the industry is doing for our members! Work Schedule: Training hours of operation: Monday-Friday 9:00 AM - 5:30 PM EST A schedule will be provided to you at point of hire including evenings, weekend work & holidays Please note: Telesales hours of operation are 7 days a week to include late hours during AEP Why You’ll Love It Here: Highly Competitive Pay: $24-$26/hr plus commission, paid biweekly. Training & Support: You’ll join our 3-week virtual training to get up to speed fast on all things Devoted Bonuses & Benefits: Quality incentive bonuses, 4 weeks of PTO, and generous medical, dental, and vision plans. Plus, 401k contributions with a match program, overtime opportunities, and equity. Responsibilities and Impact will include: Support inbound and outbound call campaigns, educating both prospective and current members about Devoted products, answering questions, and assisting with the completion of enrollment applications in compliance with Medicare requirements. Establish rapport with prospective members by demonstrating a friendly, positive demeanor, patience, and empathy, while assessing their needs through effective questioning and active listening to offer solutions that convert them into customers. Assist current members in evaluating their coverage, identifying gaps, and making appropriate plan changes when necessary, all while meeting and exceeding sales quotas and consistently achieving quality and productivity goals. Support ongoing projects and execute all responsibilities in alignment with directives from the Telesales Leadership Team. Transition from Telesales duties after the Annual Enrollment Period (AEP) to supporting the Member Service Guide team from December 15 through March 31, focusing on member service, engagement, and retention to ensure a seamless experience. Required skills and experience: Possession of a valid/current state health insurance license or the ability to obtain one before the start date; complete and maintain required Continuing Education Credits as required by States to maintain license. Bilingual Excellence: Native-level or professional fluency in both Spanish and English in both written and oral communication (must be able to pass a language assessment). Flexibility to work weekends and evenings as required by business needs. Strong interpersonal skills, including the ability to build relationships, actively listen, and demonstrate empathy. Problem-solving ability to identify opportunities, offer solutions and handle objections effectively. Proactive and results-oriented mindset, capable of working independently and collaboratively within a team. Demonstrated commitment to compliance, ethical conduct and goal achievement. Proficiency in computer operations, with the ability to navigate multiple systems simultaneously. Excellent time management, prioritization and adherence to schedules. Desired skills and experience: At least 3 months - 1 year of experience in telesales or teleservice #LI-Remote Salary Range: $24-$26/hr plus commission The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. Our Total Rewards package includes: Employer sponsored health, dental and vision plan with low or no premium Generous paid time off $100 monthly mobile or internet stipend Stock options for all employees Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles Parental leave program 401K program And more.... *Our total rewards package is for full time employees only. Intern and Contract positions are not eligible. Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce. At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission! Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business. As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. We have been made aware of instances of fraudulent job postings and/or fraudulent recruiting activity by individuals purporting to represent Devoted Health. These fraudulent schemes often seek monetary contributions or payments from job seekers (such as for “start up costs” or “equipment”), or seek to collect sensitive personal information. These job postings and offers are NOT authorized by Devoted Health and Devoted is not responsible for fraudulent offers, personal information that you may have disclosed, or payments made to third parties purporting to represent Devoted. We have reported this matter and are cooperating with law enforcement agencies. Devoted Health will never ask for financial commitment or contribution from a candidate at any stage of the recruitment process.
