About the role
At Signifyd, we help merchants confidently grow their businesses by building trusted relationships with their customers. Our advanced technology, combined with a team genuinely invested in our clients’ success, creates frictionless shopping experiences, approving more good orders, protecting revenue, and keeping customers happy. Trusted by thousands of leading merchants across more than 100 countries, we securely process billions of transactions each year. Our people are the heart of everything we do, driving our mission forward with commitment, empathy, and creativity. Join us on our mission to empower fearless commerce by helping online retailers provide superior customer experiences and eliminate fraud. Learn about our company values here ! Department: Strategic Customer Success The Strategic Customer Success team is responsible for driving success, net revenue retention, and expansion within our largest customer portfolio. This involves proactively engaging existing merchants, mitigating churn risks, and onboarding new clients. Our team members are experts in the fraud, e-commerce, and payments landscape, collaborating closely with Sales, Product, Implementation, and Risk teams to ensure an exceptional customer experience. We are a results-oriented group focused on delivering significant value and achieving our collective and individual targets.
The Role: As a Strategic Customer Success Manager , you will own the success of Signifyd’s most complex and strategic accounts in the EMEA region. You are not a passive relationship manager; you are a proactive, revenue-owning partner and a "trusted advisor". You will report to the Director of Customer Success EMEA and will work closely with Signifyd GM EMEA and VP Strategic Customer Success in the US. Success in this role requires an expert relationship builder who can align stakeholders at the highest levels—both within the customer's organization and internally at Signifyd—to execute a long-term strategy that delivers specific business outcomes. We are looking for candidates who fit one of two primary profiles: A foundational background in Business Administration, Business Intelligence (BI), or Product Management , but have intentionally transitioned into a high-impact, relationship-driven commercial role (Account Management, Customer Success) First-hand experience running payments, e-commerce or fraud prevention program at a large European company and understanding the internal pressures and technical hurdles our clients face daily. Regardless of your path, you must be commercially minded, acting as a high-level intermediary who ensures Signifyd’s technical delivery aligns perfectly with the merchant's business needs.
