Manager, Technical Success

About

the role As Manager, Technical Success, you'll lead a team of Senior and standard Technical Success Managers as a player-coach. You'll define the best practices and processes that ensure

the team delivers the highest level of technical value to customers and internal partners. You'll own key-customer GRR and the rate at which strategic customers achieve key technical outcomes. The TSM team supports both the Account Management upgrade motion (pre-sale solutioning) and the Customer Success lifecycle (technical depth, onboarding setup, WU optimization, and escalation). You'll report directly to the VP of Success. This would be a great opportunity for you if: You're a technical Bubble expert who loves solving hard customer problems You're excited to be a player-coach — leading a team while staying hands-on You want to own a key retention metric and the technical health of strategic accounts You thrive in ambiguity and enjoy defining process where little exists In this role, you'll: Lead, coach, and develop the TSM team, defining best practices and operating standards Own key-customer GRR and the technical-outcome metrics you define with Product Ensure a technical read on every Enterprise upgrade prospect before outreach, and co-author the technical sections of proposals Drive onboarding setup, Workload Unit (WU) optimization, and quarterly architecture reviews for strategic accounts Own the escalation protocol: triggered at 48hr+, business-critical, or infrastructure issues, with documented root cause and written close-out Partner with Account Management, Customer Success, Product, and Engineering to de-risk complex implementations

Qualifications: 5+ years of success management or technical customer-facing experience At least one year of people management experience, with enthusiasm for a player-coach role Experience owning a metric like CSAT, NPS, or TTL Experience working with APIs and investigating application performance monitoring data Has built an application or tool for the internet (Bubble experience strongly preferred) Exceptional written and verbal skills; can translate complex solutions clearly and concisely Thrives in the face of ambiguity in a rapidly changing environment; can commit to East Coast hours What will help you excel in this role: Prior experience building an app or startup on Bubble for yourself or a client Experience in an organization that uses OKRs and emphasizes performance against metrics

Compensation: We offer competitive

compensation aligned to tier one markets. Our estimated salary for this role at Bubble ranges from $136k - $176k. Actual pay is determined by multiple factors such as skills,

qualifications, experience and market demand. Location: For this role, Bubble is currently only considering candidates who are authorized to work in the US and are within the New York City metro area. Candidates who are not local must be willing to relocate for

the role. This is a hybrid role — in office 3 days a week.

Benefits: In addition to cash and equity

compensation, Bubble offers a robust

benefits package equating to roughly twenty thousand in additional annual

compensation: Our

benefits include, but are not limited to: Comprehensive health coverage 401(k) matching Wellness and work enablement stipends Generous PTO A Sabbatical program Join us! Let’s democratize access to technology together! If this sounds like you, apply! If you don’t meet all of the

qualifications but think you could be a match, we’d still love the chance to review your application. At Bubble, we encourage people from all ages, abilities, and experiences to apply. Bubble does not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. Perhaps this job doesn't fit your background? Join our talent community !

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