About the role
Product Support Agent
> Laravel · Mexico (Remote) · Full-time · Posted 2026-07-15
Workplace: remote
Department: Customer Success
Description
At Laravel, we are committed to creating tools that empower developers to build exceptional web applications while nurturing a supportive and inclusive global community. By joining our team, you’ll play a pivotal role in helping developers succeed and thrive in their work.
We’re seeking experienced and empathetic Product Support agent, you’ll be the first point of contact for our users, providing efficient and precise resolutions to inquiries and ensuring they have a seamless experience with Laravel’s ecosystem. Including tools like Forge, Vapor, Spark, Envoyer, and Nova. While expertise in all these products isn’t required, familiarity with at least one or two is highly valued.
In this role, you’ll have the opportunity to assist customers with our Laravel Cloud and Nightwatch products, guiding them through its features and resolving their challenges.
This role requires availability during Pacific time (9-5), and can be contract or permanent based employment.
Customer Success & Support at Laravel
Our Customer Success and Support team is dedicated to making every customer interaction a positive and empowering experience. They are driven by a passion for helping developers succeed and take pride in their ability to:
- Respond Quickly: Handle incoming tickets promptly, delivering clear and concise solutions to common customer inquiries.
- : Communicate with professionalism, empathy, and friendliness to ensure customers feel valued and supported.
