Expert Support Representative - Temporary

ExpertVoice Inc - Customer Support Representative - Temporary All Jobs > Customer Support Representative - Temporary ExpertVoice Inc Apply Customer Support Representative - Temporary Remote Worker - N/A • Expert Support Apply Job Type Full-time, Temporary Description Expert Support Representative - Temporary Remote( Mountain or Central time zone preferred) About Expertvoice We work with hundreds of the world’s most respected consumer brands – companies like Garmin, Carhartt, Purina, Ariat, TaylorMade, Brooks, and more, as well as retailers like REI and Dick’s Sporting Goods – to engage influential everyday experts, and to build, track and reward their helpful expertise. At ExpertVoice, we are proud to have cultivated a community of individuals who embody our core values. ExpertVoice employees are authentic, driven, and bold. We believe that our people are the heart and soul of our organization and their commitment to these values that drives our success. When you join ExpertVoice, you become part of a team that is united by a shared passion for excellence and a desire to make an impact. Summary ExpertVoice is looking for a Customer Service Representative (which we call an Expert Support Representative internally) to join our growing Expert Support Team. This is a temporary role with an expected duration of 6 months and the possibility to extend or convert to regular full-time status . The Ideal candidates will have a strong background and understanding of customer support and service with a technical product and possess a "How can I help you attitude?" Are you driven and want to make a difference? Do you enjoy delighting customers and going above and beyond in your position? If the answer is yes then this position may be for you! Key

Responsibilities Deliver exceptional support by resolving expert inquiries with speed, accuracy, and empathy. Educate experts on platform features, ensuring they can confidently engage and maximize their experience. Communicate with both internal and external partners representing the 600 + brands on the platform Communicate effectively across phone, chat, and email channels with a professional, helpful tone. Gather, document, and share expert feedback to help improve products and services. Proactively explore ways to streamline and automate manual processes using AI. Advocate for the expert experience internally, representing their needs to cross-functional teams. Maintain and optimize support tools and resources to streamline workflows. Contribute to a culture of continuous learning and improvement within the support team. Available to work core Expert Support Team business team hours of 8:30am - 5:30pm MT.