About the role
About us At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Japan, and Sydney. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor . Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
What you'll do Sierra is rapidly expanding globally, and we're looking for a Localization Program Manager to build and scale our international localization efforts across every function — product, marketing, design, and sales. This is a high-impact, cross-functional role sitting at the intersection of operations, product, and go-to-market. You'll be accountable for our end-to-end localization program, acting as both a strategic advisor and a hands-on program manager as we enter new international markets and expand within existing ones. International Expansion Strategy Contribute to the the country expansion playbook: build and document repeatable processes, and coordinate execution across product, marketing, design, sales, and operations Partner with GTM Ops to align localization priorities with country expansion plans and commercial timelines Program Management Own and communicate the localization roadmap across all workstreams, keeping stakeholders aligned on priorities and timelines Drive cross-functional program management across product UI, product documentation, website, sales assets, and digital campaigns Manage our translation vendors and tooling - including turnaround expectations, quality standards, and delivery - while continuously evaluating whether our tooling is set up to scale with us Establish and own a QA framework across all localization projects, setting quality standards and ensuring consistency across markets and asset types Marketing & Web Coordinate localization rollout priorities with the marketing team and web producer across website, content, sales assets, and digital/search ads Design and champion best practices for digital localization in partnership with the web producer and translation vendor Product & Design Partner with Product, Engineering, and Design teams to define and integrate localization