About the role
Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What you’ll do Join a high-leverage team building Otter’s data products – the foundation that helps restaurants understand, predict, and improve performance. You’ll own end-to-end product outcomes in a portfolio that also includes analytics, live monitoring & alerts, operational insights, and data reliability. You will: Translate operator problems into products that turn messy, multi-channel data into clear, actionable insights. Raise the trust bar by partnering with platform, data, and finance teams to improve freshness, accuracy, lineage, and metric definitions – so our products become the system of record operators rely on. Design for action: prioritize use cases that prevent revenue loss, identify defects, and drive measurable operational improvements. Build for scale and speed: create modular capabilities that accelerate new use cases without custom work. Work cross-functionally with Engineering, Design, Data Science, GTM, and Customer teams to ship iteratively and learn fast. Own the outcomes, not just the roadmap: define success metrics and move them – adoption, engagement, customer satisfaction, data SLAs, and revenue impact. What we’re looking for 3+ years of product management (or equivalent) with data/analytics, platform, or operational tooling. Demonstrated ability to ship insight-to-action products (dashboards, alerts, workflows, or similar) that delivered measurable business results. Data fluency: you’re comfortable in SQL, metrics design, and experiment/impact analysis; you can partner deeply with data science and engineering. Strong product judgment & UX instincts – you know the difference between informative and actionable, and design for busy operators. Cross-functional leadership across engineering, design, GTM, and customer-facing teams; excellent written and verbal communication.