About the role
Live‑Site Ownership & Incident Response - Acts as a Designated Responsible Individual (DRI) for service components, owning availability, reliability, and operational health - Participates in on-call rotations, responding to incidents by assessing impact, troubleshooting issues, mitigating customer impact, and driving resolution - Leads or contributes to root cause analysis (RCA) and postmortems, ensuring learnings translate into systemic improvements Service Reliability & Operations - Uses existing tools and develops new capabilities to troubleshoot issues affecting availability, performance, security, and efficiency - Leverages telemetry and monitoring to identify trends, detect anomalies, and proactively improve service health - Drives improvements in observability, alerting, and diagnostics Engineering & System Design - Leads and contributes to architecture and design discussions for components of Power Platform services - Identifies dependencies across teams and incorporates them into design specifications and execution plans - Ensures systems meet performance, scalability, security, and compliance
requirements, especially within air‑gapped constraints Deployment & Automation - Develops and improves CI/CD pipelines and deployment systems, enabling safe, repeatable, and automated releases - Drives zero-touch or low-touch deployment automation using internal tooling and safe deployment practices - Improves engineering efficiency by reducing manual operations and operational toil Product & Feature Support - Collaborates with Public Cloud teams to onboard features, resolve dependencies, and align environments - Supports integration and validation across Power Platform services (Power Automate, Dataverse, Power Apps) - Participates in sprint planning, backlog grooming, and execution to deliver engineering commitments Continuous Improvement & Engineering Discipline - Develops a deep understanding of service architecture, code, and operational behavior at scale - Identifies opportunities to improve reliability, performance, and operational maturity, and drives those improvements - Mentors engineers, shares knowledge, and contributes to team standards and best practices - Leverages modern tools, including AI-assisted development, to improve productivity and code quality Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience. These
