About the role
Customer Service Representative Wearlinq is reimagining ambulatory cardiac monitoring with the first FDA-cleared, real-time, six-lead EKG designed to be easier for patients, clinicians, and health systems alike. We sit at the intersection of clinical cardiology, hardware, software, and data, building products that turn complex cardiac signals into clear, actionable insights. Position Summary The Customer Service Representative (CSR) serves as the primary point of contact for patients, clinics, and healthcare partners receiving ambulatory cardiac monitoring services. This remote role is responsible for providing timely, compassionate, and professional support via phone and email, assisting with device setup and troubleshooting, and ensuring a positive patient and provider experience throughout the monitoring process. The ideal candidate is patient-focused, detail-oriented, and comfortable supporting individuals in a healthcare environment where accuracy, empathy, and compliance are critical. Key
Responsibilities Patient Support & Device Assistance Provide inbound and outbound phone support to patients using ambulatory cardiac monitoring devices (e.g., Holter, Extended Holter, Cardiac Event Monitor, Mobile Cardiac Telemetry). Guide patients through device placement, activation, connectivity troubleshooting, and general usage questions. Support ship-to-home patients with hookup assistance and monitoring initiation according to established outreach protocols. Respond to patient concerns with empathy and professionalism, ensuring patient comfort and understanding. Clinic and Provider Customer Service Serve as a point of contact for ordering clinics, physician offices, and healthcare staff regarding device orders, patient status, and service-related questions. Provide timely updates and follow-up communication to clinical partners as needed. Escalate urgent or complex concerns to supervisors, clinical teams, or quality leadership per internal escalation procedures. Documentation & Compliance Accurately document all patient and customer interactions in CRM and/or patient management systems. Maintain compliance with HIPAA, privacy standards, and internal quality