Member Support Associate

bonus points if you do! In this role, you’ll be on the front lines speaking with new or returning customers, answering their questions or concerns so they can get back to living their healthiest life. There’s rarely a one-size-fits-all solution, so you’ll have to break out your creativity, and curiosity, while leveraging your innate empathy, to leave each customer feeling positive and satisfied after every interaction. This position is fully remote, but you must be based within the United States. We are unable to work with candidates from the states of California and Alaska for this role.

Responsibilities Able to work an 8 hour shift from 10:30-7pm MT, Monday - Friday. Wired (not wi-fi) access to a DSL/Cable internet connection with sufficient speed and stability to minimize connectivity issues. Customer Service — Help Lively end-users via phone, email, and chat during business hours. Timely & Accurate Support — Leave each customer happy with accurate and timely information. Problem Solving — Simplify and solve complex tasks related to all Lively products. Reporting & Data — Generate bug reports for reproducible product issues, and create and resolve task incidents in Jira for data reconciliation needs. Skills & Experience Adaptable — Our busy Open Enrollment and tax season (each year from November through April) challenges us to be flexible and adaptable in order to continue to provide excellent support despite high customer volume. Detail-oriented — You have exceptional attention to detail and can work on various tasks or use diverse systems simultaneously. Communicator — You bring strong written, verbal, and listening skills, enabling you to understand complex issues, communicate their solutions and deliver an amazing customer experience. Passionate — We need team members who bring their enthusiasm and empathy to each interaction in order to make a meaningful difference in our customers' lives. You are more than just committed to helping our customers find the answers they need, you want to go above and beyond. Cool as a Cucumber — You also know how to stay cool, calm, and collected, even when situations get heated. Team-player — You have a good sense of humor and a down-to-earth personality. We work hard, have fun, and treat people with respect here. Bachelor’s degree from an accredited college or university is preferred, but not required. If you are proficient in both English and Spanish that is a big plus! We encourage you to apply if you do not meet all of the

qualifications but feel you would be a good fit for the position. Applicants must be currently authorized to work in the United States on a full-time basis The base salary listed is a range for this position. Actual pay will depend on the candidate’s location and experience. $22 — $28 USD We encourage you to apply even if you do not meet all of the

qualifications, but feel you would be a good fit for the position.

Benefits &

Perks We offer competitive salaries, stock options, medical, dental, vision, life and disability coverage. An HSA with employer contribution, FSA, paid parental leave, medical travel

benefits, a 401k plan, flexible vacation policy, lifestyle spending accounts, and more! At Lively, we believe having diverse teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds to apply. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Come join us in our mission to help people optimize their healthcare spending, maximize their savings, and better their livelihood! Lively Inc. participates in the E-Verify program. Learn more about E-Verify here: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf #LI-Remote

A meeting lands on your calendar

If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.