Retail Supervisor, Manhattan

the team in partnership with the Showroom Manager. Support onboarding and training new hires in the showroom, ensuring they develop expertise in TBT platforms, customer engagement, and product knowledge. Cultivate strong, personalized relationships with customers by engaging in active listening and suggesting tailored style choices that align with their preferences. Connect these interactions to key performance indicators (KPIs) to drive business goals. Professionally and effectively handle escalated customer concerns, ensuring a positive outcome and maintaining customer satisfaction. Ensure showroom visual, organizational, and cleanliness standards are consistently maintained. Support inventory tasks, including supply requests, cycle counts, and damage processing. Ensure appointment accuracy and follow up on necessary audits to maintain service integrity. Develop an expert-level understanding of TBT platforms, menswear fitting and measuring techniques, and product knowledge to support elevated customer interactions and team training.

Who You Are Proven experience in supervising a team, with the ability to motivate, guide, and develop team members. Highly effective in both written and verbal communication, with a focus on clarity, professionalism, and active listening. A passion for delivering exceptional customer service, with keen attention to detail and a commitment to exceeding customer expectations. Self-starter with an entrepreneurial spirit Strong ability to build and maintain relationships with customers, peers, and employees through effective communication and follow-through. Proficiency in Apple products, MS Office Suite, and Google Platforms, with the ability to quickly learn new tools and platforms. Strong interpersonal and communication skills with the ability to give and receive feedback effectively Experience working in menswear and/or with startup environments is preferred. Ability to maintain composure under pressure Flexible schedule with the ability to work nights and weekends as necessary

Perks &

Benefits Competitive medical, dental, vision, and disability plans Option to participate in a 401(k) plan through Betterment One Medical and Wellhub (Gympass) membership Generous paid time off Paid company-recognized holidays aligning with our holiday pay policy No Black Friday adjusted hours Employee engagement & cultural events Discounts on garment rental and purchases for you, your partner, and friends & family Annual

compensation process \n $21.44 - $25.48 an hour This is an onsite, Retail Supervisor role. The base hourly range for this position is $21.44 - $25.48, but the actual

compensation may vary based on the candidate’s skills,

qualifications, and location. The Black Tux defines

compensation plans using market data aligned with comparable companies at a similar stage and size as ours. \n Diversity, Equity, Inclusion and Belonging We believe our people are our most important asset. The Black Tux is committed to bringing people together from various backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. We are an equal opportunity employer to all. The Black Tux Participates in E-Verify. E-Verify is an internet-based system operated by the Department of Homeland Security and the Social Security Administration. It allows employers to confirm an individual's employment eligibility to work in the United States. Privacy Policy Notice disclosed here . #EC

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