About the role
Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. The Opportunity: The Field Engineering team works closely with our Presales Solution Engineering team, as well as Product and Marketing, to ensure the SE’s have the tools, collateral, enablement and experts they need to close business. If you’ve ever served in a Technical Presales role for a software company, you know just how much knowledge you are expected to have, demos you need to show, workshops you need to execute on, etc. The Field Engineering team maintains the backend systems, content creation and deep subject matter expertise that enables the Solution Engineering team to scale and focus on direct customer selling, community building, learning, and other adoption and revenue focused activities. What You’ll Be Doing: Anticipate the needs of the Solutions Engineering Team Designing, developing, and delivering technical presentations and white papers Creating and delivering Training Materials, Product Demonstrations and Product workshops to One-X organization, customers, and the community Partner with Product Management, Marketing, Engineering, and Customer Experience teams to support customer engagements Effectively become a SME on one or more of our products enabling you to assist the field with deep dive technical meetings, large strategic POV’s, blogs, webinars and more What Makes You a Great Fit: 5+ years of technical experience, serving as a SRE, Developer, Architect and/or successful presales Solution Architect. OSS selling experience is a plus. Deep understanding of at least two to three of the technologies in the Observability space, eg. Grafana, Loki, Prometheus, Tempo, Elastic, Splunk, Datadog, etc. Experience planning and executing a corporate Observability strategy. Comfortable with at least one modern programming language. Understanding of the modern software development lifecycle, including debugging, investigation. Working familiarity with Linux, including common tools. Should be able to Architect a Modern application on one of the primary cloud providers (AWS, Azure or GCP), including IAC tools such as Terraform, understand the tradeoffs between build vs buy, the technologies that you would make up that architecture like Kubernetes, Docker, Serverless, Microservices and many more. Experience building and delivering technical content for technical audiences. This includes Workshops, Demos, Decks, Webinars, Videos etc.