About the role
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Freshworks is looking for a Lead - Cybersecurity GTM to sit at the intersection of Cybersecurity, customer trust, and go-to-market. This is not a back-office compliance role. You will be the security voice our customers hear translating complex cloud architecture and security posture into clear, confident assurances that accelerate deals and deepen customer relationships. Reporting to the Manager of Cybersecurity, you will own the end-to-end experience of how Freshworks communicates its security story to the market. That means building scalable systems, creating repeatable playbooks, and driving automation so
the team spends less time on manual work and more time on high-impact customer engagements. 4–10 years of experience in information security, with depth in application security architecture, cloud security (AWS), or security pre-sales/solutioning. Strong understanding of web application frameworks, cloud-native architectures, and SaaS security models. Proven ability to communicate complex security topics clearly and concisely—both in writing and in live customer conversations. A builder’s mindset: you default to creating playbooks, templates, and repeatable processes rather than solving problems one-off. Experience driving automation or process improvement in a security operations or GTM context. Comfort working across time zones and adapting to shifting schedules when customer needs require it. Self-directed, low-maintenance, and energised by fast-paced, high-growth environments Technical Skills Cloud security architecture and operations, with hands-on depth in AWS (IAM, VPC, KMS, CloudTrail, GuardDuty, Security Hub). Web application security fundamentals: OWASP Top 10, secure SDLC, API security, and encryption standards (TLS, AES-256, key management). Working knowledge of SaaS security models, multi-tenant architecture, and shared responsibility frameworks. Familiarity with security questionnaire and trust center platforms (e.g., Loopio, Responsive, SafeBase) and GRC tools (e.g., Drata, Vanta). Ability to read and interpret security documentation, penetration test reports, SOC 2 audit reports, and architecture diagrams. Comfort with process automation concepts—scripting, workflow builders, or no-code/low-code tools to reduce manual, repetitive work. Certifications (