About the role
Join Pigment: The AI Platform Redefining Business Planning Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time. Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario. With a team of 500+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software. At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo—all while working as one team. If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you. As part of the Success Advisory team at Pigment, you will work alongside account teams and implementation partners to support our most strategic enterprise clients across the EMEA region in driving successful EPM adoption. Your contribution spans two dimensions: delivering change management expertise on complex client engagements, and helping scale the change management practice across the broader customer-facing organization. You will bring structured methodology and senior-level credibility to multi-stakeholder transformation programs, operating with a high degree of autonomy while remaining closely integrated with the wider Success Advisory team. \n
What you'll do: Client delivery – Support enterprise clients through the people and organizational dimensions of their EPM transformation, from initial scoping through go-live and beyond. – Help clients navigate the transition to new planning processes and ways of working, addressing resistance, building sponsorship, and sustaining momentum across stakeholder groups. – Engage with Finance leadership and executive sponsors to align on transformation objectives, surface risks early, and keep senior stakeholders committed throughout the program. – Design and deliver targeted training and communication programs that accelerate end-user readiness and confidence in the new environment. – Track adoption progress and translate behavioral and usage data into concrete recommendations that inform both client decisions and internal account strategy. Practice & internal contribution – Contribute to building and scaling the change management practice within the Customer Success organization, including methodology development and delivery standards. – Support internal customer-facing teams in embedding change management principles into their engagement and delivery models. – Contribute to cross-functional initiatives where change management expertise is relevant, beyond direct client delivery.
