About the role

About

the role As a Manager of Forward Deployed Engineering (FDE) at Rippling, you will lead a team of engineers responsible for delivering high-impact, customized solutions for our customers. You will operate at the intersection of engineering, customer success, and product—ensuring your team consistently executes complex implementations with high quality and efficiency. This role is ideal for a hands-on technical leader who thrives in fast-paced environments, enjoys solving ambiguous real-world problems, and is passionate about developing strong engineering talent. You will be accountable for team delivery, operational excellence, and contributor growth across multiple concurrent customer engagements. What you will do Lead and develop a high-performing team of FDEs Provide day-to-day guidance, mentorship, and coaching Drive performance management, feedback, and career development Build a strong team culture focused on ownership and customer impact Own execution across customer engagements Ensure successful delivery of complex implementations across multiple projects Oversee development of custom integrations, workflows, applications, and analytics using Rippling products and languages like Python, Javascript, Ruby, Java, Go, C or C++ Maintain high standards for quality, reliability, and scalability Drive operational excellence Improve team-level processes, delivery consistency, and execution rigor Manage resourcing, prioritization, and execution across concurrent engagements Identify and resolve delivery bottlenecks and cross-team dependencies Partner cross-functionally to unblock execution Collaborate with Account Management, Product, Engineering, and CX teams Escalate and resolve issues impacting customer delivery Ensure alignment between customer needs and product capabilities Engage directly with customers when needed Support critical engagements and high-priority accounts Help scope solutions and guide technical decision-making Ensure strong customer outcomes and satisfaction Contribute to team hiring and growth Participate in recruiting and onboarding new FDEs Maintain a high bar for technical and customer-facing talent

Rippling is a workforce management system that eliminates the friction from running a business. Today, most companies struggle with everything from routine tasks, like running payroll, to cross-functional planning, like aligning on headcount. That’s because all their data related to people, processes, and systems is scattered in a hundred places.

Rippling has every application you need to run your business—from applicant tracking and payroll to IT and expenses—in one place. But unlike other systems, Rippling sits on top of a unified platform. Data flows dynamically between Rippling’s applications, giving every team a shared source of truth, the power to automate processes, and access to the insights they need. This allows your business to execute better, faster.

Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock.

Manager, Forward Deployed Engineering

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