About the role
VP, Claims Performance VP, Claims Performance About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.
About
the role Reserv has built a proprietary multiagent AI-driven system that runs against all claims, surfaces critical files, resolves data issues, and prevents errors at the point of work rather than catching them after. It's live across the full book. The operating model — the prescriptive workflow that governs how managers and adjusters use it, act on what it surfaces, and document their work — is being architected from first principles around the technology. You'll own that work alongside David: setting the hour-by-hour workflow standards, coordinating with QA to keep its auditing aligned with how we actually run claims, and working closely with the technology team to translate the system's capabilities into concrete workflow design. When the system evolves, the operating model evolves with it. The right person has done this before — managed the operations of a large claims or claims-adjacent organization with the kind of metric-driven rigor that means per-adjuster, per-manager accountability, not just aggregate reporting. And they've done it alongside a technology team actively changing the workflow underneath them. Insurance background is strongly preferred; we'll also talk to operators who have run large production workforces through technology-driven transformation in adjacent industries.