About the role

CS Content Designer Department: Customer Service and Experience Employment Type: Full Time Location: Brazil Description We’re building a Content Design function from scratch — and we need people who want to be a part of that. We see a Content Designer as a thinker and decision-maker, not as someone who operates at the text level only. Logic, scenarios, and solutions come first — everything else comes after.

Responsibilities Work closely with Product Teams and take ownership of local support updates. Make sure that the right knowledge is there at the right time. Think scenario-first — not just in answer templates or individual edits. Based on that, create clear and usable content: flow descriptions, articles, instructions, etc. Partner with local Support Teams: deliver knowledge updates, ask for feedback from real life, iterate, and improve. Help evolve content guidelines and standards.

Qualifications 1+ years of experience in either UX Writing, Content Design, or Knowledge Management. Basic experience with analyzing support tickets or customer journey mapping (CJM). Strong written communication skills and attention to detail, which you can demonstrate through your portfolio. Experience with iterating and improving content based on feedback, research, data. Strong cross-functional collaboration skills. Excellent English communication and collaboration skills (B2 or higher), Spanish is a plus.

Why join us Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final

inDrive is a global mobility and urban services platform. The inDrive app has been downloaded over 240 million times and was the second most downloaded mobility app in 2022 and 2023. In addition to ride-hailing, inDrive provides an expanding list of urban services, including intercity transportation, freight delivery, task assistance, and courier delivery. In 2023, inDrive launched New Ventures, a venture and M&A arm.

inDrive operates in 888 cities in 48 countries. Driven by its mission of challenging social injustice, the company is committed to having a positive impact on the lives of one billion people by 2030. It pursues this goal both through its core business, which supports local communities via a fair pricing model, and through the work of inVision, its non-profit arm. inVision’s community empowerment programs help to advance education, sports, arts and sciences, gender equality, and other vital initiatives.

For more information, visit www.inDrive.com.

Senior CS Content Designer

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