About the role
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the team redefining how the world experiences design. Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte! Thanks for stopping by. We know job descriptions can feel a bit formulaic sometimes, but we promise Canva is anything but. If you're drawn to what we're building and you see yourself in this role, we'd love to hear from you. Where and How You Can Work This role is based in the Philippines . We believe in working where you do your best thinking — Canva offers flexibility to work in a way that suits you, whether that's in-office, hybrid, or remote. What You'd Be Doing in This Role Canva's Close the Loop group sits within User Voice and exists for one reason: to make sure our users' voices are heard — not just collected. We analyse feedback from support tickets, social media, and in-product surveys, then work with product teams across Canva to understand, prioritise, and act on what we find. As a Customer Insights Analyst, you'll focus on the Teams & Education / B2B product area, turning raw qualitative and quantitative feedback into insights that actually change things. This isn't a passive reporting role. You'll be the person who connects the dots between what users are saying and what product teams need to know — and you'll have the tools, the access, and the mandate to make that happen. At the moment, this role is focused on: Analysing user feedback across channels using tools like Enterpret, Canny, Looker, and AI-assisted workflows to surface the top issues in the B2B / Teams & Education product domain Translating raw feedback data into clear, actionable insights that product managers and business partners can actually use Building and maintaining a repeatable process for feedback intake, classification, and follow-through that can scale across
the team Partnering with Close the Loop Program Managers to conduct deep dives on priority loops and drive them to resolution Contributing to how we categorise and track feedback across Canva's tooling ecosystem — balancing scalability with usefulness Presenting findings through regular reporting cadences and directly to product teams You're Probably a Match If: You're a natural analytical thinker who genuinely enjoys getting to the bottom of complex problems — and you bring user empathy to everything you find You can take messy, multi-source feedback data and turn it into a clear, concise story that moves people to action You've worked with AI and productivity tools to make your work faster and smarter, and you're always looking for the next way to do that You're comfortable in spreadsheets and presentations, and you pick up new tools quickly You manage your time well, juggle competing priorities without dropping the detail, and know how to work with stakeholders at different levels You stay curious and resilient when things are ambiguous — the "why" behind a problem is what keeps you going
