Engagement Manager (Dhaka, BD, 1212 BD)

Responsibilities Customer Experience Serve as the primary contact for Optimizely's Product Onboarding team, ensuring a premium onboarding experience for customers. Strong communication skills are essential to articulate thoughts clearly and engage effectively with both technical and non-technical stakeholders. Manage global clients through comprehensive product onboarding projects, from sales handover to the go-live stage. A strong background in client-facing roles is crucial to ensure effective client engagement and satisfaction. Project Management Lead multiple simultaneous customer onboarding processes across a range of products, aligning business goals with customer use cases and ensuring technical quality throughout the project lifecycle. This includes managing timelines, risks, and stakeholder expectations to deliver a seamless onboarding experience. Maintain project hygiene by providing regular updates on status and timelines. Demonstrated experience with project management tools and methodologies. Stakeholder Collaboration Work closely with internal teams and external partners to deliver structured onboarding programs with defined goals and timelines. Serve as the main point of contact for customers and implementation partners during onboarding. Technical Support Use tools like Microsoft Teams, Salesforce, Kantata, Zendesk, Jira, and Gainsight to manage onboarding projects. Understand customer goals and promote product adoption through continuous learning of Optimizely products and relevant tools Working Hours: Monday to Friday, 2:00 PM – 10:00 PM Dhaka time [Hybrid] Knowledge and Experience Experience Minimum 4+ years in customer success and project management within a SaaS/PaaS environment . Must have experience with global clients and managing international projects. Proven ability to manage competing priorities, adapt quickly, and respond to shifting customer needs and timelines. Skills PMP certification required***; familiarity with Agile, hybrid, and Waterfall methodologies required. Highly collaborative, organized, and execution-oriented with strong communication and presentation skills. Solid project management skills, with attention to detail, timelines, and quality. Strong problem-solving abilities and flexibility in dynamic project settings. Proven experience managing multiple projects simultaneously. Excellent verbal and written communication in English. Technical Knowledge Understanding of A/B testing, experimentation, CMS, cloud computing, B2B/B2C commerce, and web technologies. Familiarity with Optimizely products is a plus. Personal Attributes Confident, self-motivated, and eager to learn new technologies. Energetic team player with strong work ethic, organizational skills, stakeholder management, and leadership ability. Able to thrive in a fast-paced, high-performance environment. Education Bachelor’s degree required, with 4+ years of relevant experience. Our culture is the most important thing we offer. We continuously aim to provide a high-growth space, both virtually and in person, where you can do your best work and, in the process, unlock your boundless potential. Our new, cutting-edge office space in Dhaka is a testament to our dedication to enhancing your work experience. This state-of-the-art workspace features open workstations, a fully equipped kitchen, a nap room for relaxation, a tranquil zen garden, and an entertaining area, all designed to provide you with the ideal environment to thrive and grow. As part of our commitment to you, here are other

benefits and

perks you can expect: Best-in-class

compensation plans Two annual festival bonuses Recognition and rewards programs Paid Maternity (4 months) & Paternity Leave (12 weeks) Flexible vacations days and working hours Annual Work/Service Anniversary Leave Comprehensive medical & life insurance for you and your dependants Volunteering opportunities to make a difference Chance to work alongside our incredible global team Monthly and quarterly regional and global team-building events Communal transport facilities inside Dhaka to and from the office Free catered lunch every day An agile performance review process that encourages ongoing transparency between managers and direct reports Enablement program and soft skill training to support internal career growth and development At Optimizely, our standardized language is English, and it is crucial to have good English communication skills to be successful in your global role. All our external and cross-location communication is done in US English (en-us), but internally you can speak in whichever native language you most identify with. Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Apply now » Find similar jobs: Terms of Service Trademark Policy Privacy Policy Security Compliance Do Not Sell CA Privacy Rights Opens in a new tab. Opens in a new tab. Opens in a new tab. © 2021 Optimizely, Inc. All Rights Reserved.

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