About the role
7AI is seeking an AI Outcomes Engineer to join our growing team as the primary business and technical partner for our customers. This is a highly strategic, cross-functional role for someone who combines strong customer success leadership with technical implementation depth and operational execution. You’ll help customers deploy, operationalize, and scale 7AI across critical security workflows while driving measurable business outcomes and long-term adoption. As one of the early members of our CX organization, you will play a key part in shaping how we deliver a three-star Michelin experience at scale, influence product direction through customer insight, and build the operational foundation for AI-enabled customer outcomes. You will partner closely with Product, Engineering, and Sales to lead onboarding, adoption, value realization, and expansion readiness across customer accounts. You’ll drive technical enablement, workflow alignment, stakeholder alignment, and strategic guidance while serving as an accountable owner for the post-sale customer lifecycle. Key
Responsibilities Own the end-to-end customer lifecycle post-sale, including onboarding, adoption, value realization, and expansion readiness. Serve as the primary business and technical point of contact for customer stakeholders. Build and drive success plans, stakeholder maps, and program milestones. Lead onboarding execution, workflow alignment, and operational enablement activities. Tailor solutions during onboarding to maximize long-term customer success and value realization. Drive adoption by helping customers mature workflows and expand usage over time. Run customer communication cadences, including status reviews, executive check-ins, and QBRs. Manage customer health, risks, blockers, and escalations through strong cross-functional coordination. Partner with AI Security Engineers when advanced technical expertise, complex investigations, or new capability
requirements arise. Surface customer insights and product feedback to help improve the platform and inform roadmap priorities.