About the role
This role aligns business priorities with a security-first culture and leverages AI technologies to improve operational efficiency, service delivery, safety, compliance, reliability, and business outcomes.
The role partners closely with Operations, Engineering, Security, Compliance, Product Engineering, and business stakeholders to translate operational challenges into scalable AI solutions that deliver measurable value across Data Center Operations. Support operational planning, risk mitigation, cost optimization, and continuous improvement initiatives across Data Center Operations. Collaborate across teams to anticipate operational changes, evaluate impacts, and implement scalable solutions that improve workforce productivity and operational effectiveness. Serve as the APAC DC Operations AI SME and trusted advisor, driving AI strategy, governance, architecture, and adoption across Data Center Operations. Identify opportunities to leverage AI, automation, and data-driven insights to improve operational efficiency, service delivery, reliability, safety, security, and business outcomes. Lead the end-to-end lifecycle of AI initiatives from opportunity assessment and solution design through deployment, adoption, and continuous improvement. Drive cross-functional programs and partnerships to achieve service delivery objectives, operational KPIs, and business priorities. Analyze operational metrics, identify trends and risks, and recommend improvements to enhance customer experience, service quality, and operational resilience. Influence stakeholders, remove delivery obstacles, and ensure successful deployment and adoption of AI-driven solutions across the business High School Qualification or equivalent AND 6+ years' experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience. These
requirements include, but are not limited to the following specialized security screenings: Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 12+ years' experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School Qualification or equivalent AND 14+ years' experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR equivalent experience. Experience defining AI governance, operational support, and production readiness frameworks. Experience leading regional or global digital transformation initiatives. AI, Cloud, Security, Data, or Architecture certifications. Demonstrated track record of delivering measurable business outcomes through AI-enabled solutions.
