Apply | Mews en EN Search Contact us Log in Platform Solutions Customers Resources Pricing Book a demo Platform Overview Explore the operating system for hotels. Mews Marketplace Explore 1000+ hospitality integrations. Products Property Management (PMS) Connect your guest experience. For staff Reservation Management Upsells Housekeeping Guest Intelligence Business Intelligence Accounting & Billing For guests Booking Engine Guest Check-In Point-of-Sale (POS) Simplify F&B operations. ePOS Embedded Payments Revenue Management (RMS) Grow property revenue with AI. Dynamic Pricing Demand Forecasting & Controls Payments Embedded with PMS & POS. Tokenization Automated Reconciliation Multicurrency Terminals Flexible Financing with Accounts Receivable Other Open API Security & Compliance Data & Reporting Developer Docs By property type Hotels Groups & Chains Small Hotels Independent Hotels Extended Stays Hostels Motels By role General Managers Revenue Managers Finance Teams IT Managers F&B Managers Sales & MICE Managers Article 10x Reduced onboarding time Resource Center A library of hospitality insights. LEARN Blog Research Webinars Events Matt Talks Future is Human Unfold Compare Mews Mews University Developer Docs CONNECT About Mews Press Partners Reviews & Awards Referrals Contact Article Introducing Mews OS, hospitality’s first unified operating system Back to all roles Operations Manager - Fintech FinTech Help make the world more hospitable The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that helps hotels run smarter, move faster and create better guest experiences. You’ll work with smart, curious people who care deeply about what they do. You’ll have autonomy and the trust to make good decisions and move quickly. And you’ll enjoy a real sense of purpose as you see the impact of what we’re building. If you’re motivated by ownership, curiosity and meaningful impact, and are driven to deliver consistent high performance, you’ll feel at home here.
About
the role Let's get into the specifics. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distil it into a job description (which we do because this is a job description), it would be this: Mews is looking for an Operations Manager to own first-line operational excellence across our Fintech environment. This is a hands-on accountability role for someone who wants to own outcomes in the detail: third-party operations, new-product readiness, customer support and complaints, operational risk, and service performance. You will report directly to the CEO and operate as a senior first-line owner with visibility across leadership, the Board, and relevant stakeholders. Success in this role means orchestrating delivery, maintaining control, driving performance, and ensuring the service runs smoothly for customers. This role partners closely with our Operations Resilience Manager (ORM). The Operations Manager keeps the service running and the customer experience on track. The ORM focuses on resilience, recoverability, and control effectiveness. What you would do Own third-party operations end to end, acting as the main point of contact for vendors and holding providers to account on onboarding, due diligence, performance, compliance, and issue resolution. Lead operational readiness for new products and material changes, coordinating review, follow-up, and impact assessment to ensure changes land smoothly and are fully supportable. Act as the key operational link between different stakeholder groups ensuring strong coordination across support, incident response, and third-party delivery. Oversee customer support and complaints, ensuring issues are resolved promptly, fairly, and in line with internal standards and other expectations. Own operational risk and SLA monitoring, using clear indicators and reporting to keep senior management and the Board informed and to escalate risks early. Support continuity during incidents and disruption scenarios, managing customer and operational impact while partnering closely with the ORM on the wider incident and resilience framework. Keep operational records accurate and audit-ready, and support internal, external, and other reviews across third-party management and operational controls. What you would bring 5+ years of experience in operations within payments, fintech, financial services, or a similarly controlled environment. Genuine hands-on delivery experience, not purely oversight from a distance. Strong experience across third-party governance, regulatory compliance, and customer operations. Exposure to operational resilience and business continuity is a strong plus. Strong project management, communication, and relationship-building skills. Comfortable owning end-to-end operational processes in a fast-moving, cross-functional environment. High attention to detail, strong judgement, and a high bar for accuracy and accountability. Credibility to operate as a first-line owner with senior leadership, Board, and regulator visibility. Netherlands €91.500 — €109.500 EUR Pay Transparency at Mews Salary ranges are provided in good faith and reflect current market conditions and internal pay structures. Final
compensation may be adjusted based on funding, budget constraints, or exceptional candidate
qualifications, but will remain within reasonable proximity to the stated range. This salary disclosure is provided in compliance with applicable pay transparency legislation. We are committed to equal pay practices and prohibit salary history inquiries during our recruitment process. If the location you're applying from wasn't originally advertised for this role, salary range information is available upon request at any point during the application/interview process - your recruiter will be able to help. What’s in it for you? Our success is powered by our incredible people, supported by
benefits that help them thrive. Global
benefits No matter where you’re based, you’ll enjoy: Unlimited paid holiday (yes, really) Participation in our company share program Paid parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available after one year of service) An annual Learning budget of €300 (and more for high performers) to support your development Monthly "EDGE" time to Explore, Develop, Grow, and Elevate yourself A work from anywhere policy with flexibility to work abroad for a few weeks each year Relocation options, available after one year Flexible, hybrid working options A home office setup budget to make your workspace your own and a monthly work-from-home allowance Claude tokens, so you can automate workflows and build smarter, more efficient ways of working Local
benefits You'll receive additional
benefits that vary by location, from healthcare and retirement plans to team events, socials and other
perks. Ask us about it during your interview process. Life at Mews We’re an equal opportunities employer. We value teams that reflect the diversity of the customers and communities we serve. Different perspectives make better ideas, stronger products and a more welcoming company. We also believe transparency is important when deciding if you're the right fit. Mews is an ambitious, high-pressure environment of continuous learning and high standards. Success here requires resilience, adaptability and a willingness to solve difficult problems. A few things that define
how we work: High autonomy means high responsibility. People are expected to take ownership and drive outcomes. There isn’t a detailed playbook for everything, and that’s part of what makes the work challenging – and rewarding. Change is constant. We’re growing quickly and adapting as we scale. Teams, processes and priorities continue to evolve, and only people who stay curious and agile will thrive. We’re remote-first, not relationship-free. Flexibility is core to
