About the role
Type: Full-time, salaried position Work Location: Remote, within commuting distance of Birmingham. Salary Range: £45,000 - £60,000 per annum Licence/Certification: Full, valid UK driving licence (required) Focal Systems is a pioneering Silicon Valley startup, leading the charge in retail AI solutions. We're on a mission to automate and optimise brick-and-mortar retail using cutting-edge deep learning computer vision. Our growth has been phenomenal, more than doubling in size every year since we started. We've already made a significant impact, with our solutions deployed at scale with some of the world's top retailers and we're expanding rapidly and looking for exceptional talent to join our journey within our UK and European team. We're searching for smart, creative, and passionate individuals who are eager to learn, enjoy critical thinking, share our core values, and are excited about building a great and enduring company with us. What We Are Looking For We are seeking a proactive and detail-oriented Field Service Manager to support our expanding operations throughout the UK. This role will oversee store installations, manage contractors and internal teams, maintain our Service Level Agreements and ensure projects are completed on time and to the highest standards. The ideal candidate has strong leadership skills, experience in field service management, and the ability to optimise efficiency while maintaining excellent customer relationships.
Responsibilities Oversee and coordinate all store installations, ensuring all installations are delivered on time and within budget. Manage all maintenance Service Level Agreements (SLAs) within the responsible regions. Ensure all projects and store renovations are completed on time and within budget and communicate project updates to internal stakeholders and external customers. Manage and support Team Leads, ensuring teams are properly staffed and trained. Conduct interviews and make hiring decisions within the responsible regions. Provide ongoing training and professional development for team members. Manage the performance of team members and implement the disciplinary procedure as required. Communicate with clients, vendors, and internal teams to ensure smooth operations. Work with external third party contractors to coordinate additional labour
