Customer Success Manager

Who you are: You have significant experience in customer success, account management, or a similar role within a software/SaaS company. You have a proven track record of effectively managing high-volume, lower-value accounts, and driving customer adoption, satisfaction, renewals, and expansion. You have experience with digital-touch customer engagement strategies, automation technologies, and platforms like PlanHat. You are highly skilled in the creation of written communications and visual content to support the curation of digital messaging and communication You have a strong commercial mindset with the ability to take full ownership of revenue on the book of business, including renewals and expansion. You have excellent analytical skills to interpret customer data, identify trends, and uncover opportunities for growth and risk mitigation. You have outstanding communication and interpersonal skills, with the ability to build rapport and maintain strong relationships with customers at all levels. You are results-oriented with a proactive and strategic approach to problem-solving in a fast-paced, dynamic environment. Fluent in French and English. You are self-motivated and adaptable, with the ability to work both independently and collaboratively within cross-functional teams.

Bonus: skilled in the creation of video or animated content What we offer: Competitive package The best health insurance with Alan Blue entirely free for you and your family Weekly Lunch and Lunch vouchers (Swile card) to cover your lunch breaks with total flexibility Subscription to Egym Wellpass (ex-Gymlib) for full access to gyms, studios, and wellness spaces across France Trust and flexible working hours Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London High-end equipment (based on stock/availability) to do your work in the best conditions

How we work: Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community Go for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment Champion our Customers: We lead with empathy, solve what matters, and deliver clarity in a complex world to make our Customers heroes in their organisations \n We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate. This may include verification of employment history, education, and, where legally permitted, criminal records. Any checks will be conducted lawfully prior to formal employment contracts being signed, with candidate consent, and information will be treated confidentially. Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace. All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our HR Data Protection Notice .

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