About the role
About Us At Benepass we're making
benefits easy. We believe people are the most important asset to any company. Traditional one-size-fits-all
benefits packages no longer cut it in today's hybrid and remote-first environment. With Benepass, companies can tailor their
benefits to the unique needs of their workforce. Through our easy-to-use and highly customizable fintech platform, People teams can implement, administer, and track the
benefits that meet employees where they are. Employers design their
benefits and
perks plan by setting a contribution amount and eligible spend categories. Every employee has their own individual definition of wellness and needs different things to help them be their most productive, fulfilled self. Our Mission Helping companies reimagine how companies take care of their people. Our Investors We are backed by leading investors, including Centana Growth Partners, Portage Ventures, Threshold Ventures, Gradient Ventures, Workday Ventures, and Clocktower Technology Ventures. To date, the company has raised approximately $75 million in equity capital. Articles Founder Story - Jaclyn Chen Benepass Raises $40M Series B Candidate Resources Benepass | Candidate Resource Page Benepass Listed on Inc. Magazine's Best Workplaces of 2023 TEAM & ROLE As a Technical Account Manager at Benepass reporting to our Head of Customer Operations, you will be the primary technical point of contact for our client teams. You'll work closely with our implementation, customer engineering, and customer success teams to ensure successful implementation and ongoing satisfaction with our platform. This role bridges the gap between our technical capabilities and our clients' business needs, ensuring that we deliver maximum value through the Benepass platform.
WHAT YOU'LL DO AT BENEPASS Serve as the front-line technical resource for a group of Benepass clients, partnering closely with Customer Success and Customer Experience to identify and solve issues related to data integrations, data transformation, and benefit configuration rules. Gain confidence in which issues you can see through to resolution, and which require higher-level support from Customer Engineering. Example tasks that the TAM will manage include this list. Drive technical implementation projects from kick-off to launch, including new data integrations, SSO setup, and carrier migrations while maintaining clear communication with all internal and external stakeholders Develop deep technical relationships with key client stakeholders, serving as their trusted advisor for platform capabilities, integrations, and technical best practices Partner with our product and engineering teams to translate client needs into technical
